Insurance Company Customer Service Assistants (Accounts)
Customer Service Assistants – AccountsA leading Insurance Company in Kenya, renowned for its innovative, reliable, affordable and unmatched motor insurance services is looking for motivated and qualified professional customer service assistants – accounts.
We are looking for someone mature – preferably above 25 years, with at least one year experience and ability to articulate issues.
Responsibilities
- Understanding the requirements of the customers and assisting them fill the necessary policy documents and endorsements.
- Confirming that the proposal form is correctly filled out, signed and all necessary documents are attached.
- Posting of the proposal form details or vehicle registration for endorsement and printing endorsement request for customer’s signature.
- Stating to the customer the premium payment, collecting and ensuring that the payment is correct.
- Issuance of receipt, policy documents, change and certificate to customer.
- Following-up and calling assigned intermediaries/insured and reminding them of their pending short period extension.
- Printing and posting renewal notices for annual insurance policies.
- A bachelor’s degree in a business related field from a recognized university
- Accounting qualifications
- Certificate of Proficiency in insurance is an added advantage
- At least one (3) year relevant work experience
- Good communication skills with a pleasant personality
- Able to work as part of a team
- Be able to handle complaints and difficult situations
- Strong computer skills
- Attention to detail
Please send us a cover letter telling us “why you think you are the person for the job” and your resume, current salary and references in a 3 page Word format to Stella: smuthoni@acatalyst.co.ke.
Deadline: Tuesday 16 June 2015.
All e mails will be responded to almost immediately
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