Thomson Reuters Job Vacancy in Kenya : Media Account Manager

Thomson Reuters Job Vacancy in Kenya : Media Account Manager
March 12, 2015 Job Description
ROLE PURPOSE : Role to be based in Nairobi, however applicants in different locations will be considered
•This position manages and grows revenue and market share at designated accounts to maximize customer satisfaction and achieve company’s strategic objectives
•Develops and maintains client relationships to ultimately drive revenue growth
•Develops and executes account strategy by collaborating with account team to deliver stronger, more relevant value propositions
RESPONSIBILITIES
•Manages, retains and grows revenue, responsible for sales and the customer relationship
•Cultivates customer relationships and ensures effective service delivery to accounts
•Focuses on customer’s satisfaction, knows the customer’s business and workflows, develops proper contact network within accounts
•Supports execution of strategy at the account level
•Works with and brings in experts/specialists onto the team where required, has oversight of all account activities
•Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
•Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly
•Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities
•May provide customer product training as necessary
•Accountable for individual expense budget management
SCOPE & IMPACT
•Owns account relationship and drives overall revenue growth and customer satisfaction for accounts under management
•Responsible for net sales, debt management and revenue for accounts under management
•This is an individual contributor role and does not have people management responsibilities
•Works under general supervision of manager
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