Philips Job Vacancy in Kenya : Biomedical Field Services Engineers (6
February 5, 2015 Job Description
JobAd-Research-Banner.jpg
Working at PhilipsHealthcare:
Modern medical care isincreasingly complex and technology-based. The new age of personalized medicinewill make it even more so, with sophisticated diagnostic tests and geneticprofiling playing an important part in therapy selection as well as diagnosis.In terms of clinical outcome, it’s fantastic news. However, in terms of thepatient experience and hospital workload, it means that the process ofdiagnosis and treatment will become ever more complicated. That’s why PhilipsHealthcare combines its clinical expertise and human insights to createpeople-focused ‘healthcare-simplified’ solutions that help to relieve themental as well as the physical burden of disease.
With a growing presence incardiology, oncology, and women’s health, Philips Healthcare operates in thekey areas of Imaging Systems, Patient Care & Clinical Informatics, HomeHealthcare and Customer Services. Within these areas it offers unique businesspropositions that deliver value throughout the cycle of care – from diseaseprevention and screening to diagnosis, treatment, therapy monitoring anddisease management. Irrespective of whether the care cycle takes the patientfrom doctor’s office to hospital or hospital to home, or simply from onemedical department to another, Philips Healthcare’s unique medical solutionsare designed to optimize the quality and flow of patient information andclinical decision making. Want to know more? Take a look at some of PhilipsHealthcare’s business highlights.
A career at Philips Healthcare won’t see you stuck in an office orlaboratory. Our commitment to meeting the needs of patients and clinicians meansyou’ll be dealing with real people, understanding the way they work, the waythey feel and what it takes to improve their daily lives. And because thoseneeds and ways of working are different in different parts of the world,working for Philips Healthcare will give you a unique perspective on the globalhealthcare industry – a unique opportunity to personalize your career in an eraof personalized medicine.
About Philips Africa:
Philips Africa comprises all 54countries of Africa, from the Cape to Cairo, and from the Atlantic to theIndian Ocean. Philips Africa is headquartered in Johannesburg, South Africa andit has presence in seven other African countries, in the cities of Accra,Algiers, Casablanca, Cairo, Lagos, Nairobi and Tunis. Philips Africa isdefinitely one of the growth drivers for Philips.
Job title
Biomedical Field ServicesEngineer
Please note that we currentlyhave an opening for 6 Biomedical FSE to be based in Nairobi – Kenya
Report to
Services Delivery Manager or Team Lead Field Services
Aim of the job
Responsible for maintaining andinstalling professionally full range of Healthcare equipment (variousmodalities: X-rays, MRI, CT Scans, Patient Monitoring, Cardiovascular…) andmaximizing customer satisfaction.
Key Areas of Responsibility
Install Philips Healthcare (PH)equipment according standards with respect to quality and installation time asset by PH
Perform planned maintenance andequipment modifications within the scheduled time and to the quality standardsset by PH
Perform corrective maintenance,supported when necessary by tier-2 support helpdesk
Demonstrate commitments to meetcustomer needs and requirements by ensuring all given quality standards
Submit timely and accurate servicedata, job sheets, reports, expense claims, radiation film badges, field problemreports and other paperwork as assigned
Be aware of customer needs andpotential commercial leads (Philips Lifecycle Solutions – PLS) through customervisits and provide feedback and recommendations to the management, relevantpeople within the organization
Support the District CustomerServices & Operations Manager and the Customer Services Account Manager asappropriate with contract renewals etc.
Use company property with care toensure optimal results with minimal operational costs
Keep abreast of new technologieslikely to affect PH range of products
Be a professional representativefor PH with respect to customer problems, ensuring personal acceptability bythe customer in appearance and behaviour in accordance with PH policy andtargets
Responsible for executing serviceevents (maintenance & Installation) in compliance with applicable versionof Business Unit (BU) / Business Line (BL) service manuals and relevant PHquality standard policies
Responsible for completeness andaccuracy of service records with particular attention to test & inspectionresults
Responsible for adoptingappropriate ESD control while servicing PH equipment
Responsible for using appropriateelectronic measurement equipment in calibration controlled cycle
Responsible for reportingidentified device safety issues according to applicable PH quality standardpolicy
Responsible for reporting customerfeedback according to applicable quality standard policy and follow up relevantassigned quality & regulatory training in a timely manner Authorities
Sales & pricing decisions within guidelines
Channel Partner selection & renewal (withinappointment & approval framework)
Authorities
Order spare parts
Execute service activities whenproduct certified
Initiate quote generation
Initiate new and changes inInstalled Base data
Key measures
NetPromoter Score (NPS)
InitialQuality (IQ)
ContinuousQuality (CQ)
Consignmentstock aging
Servicework order closure (days)
MeanTime To Repair (MTTR)
Openjob aging per order type
FieldServices Engineer (FSE) productivity
Education & Experience
Degreelevel education or equivalent
Experiencein maintenance and troubleshooting of technical complex systems
Fluentin English, verbal and written in addition to local language
Employment Equity
The Company’s approved Employment Equity Plan andTargets will be considered as part of the recruitment process. As an EqualOpportunities employer, we actively encourage and welcome people with variousdisabilities to apply. Only apply forthis role if you are a Kenyan Citizen and have the legal right to work in theRepublic of Kenya.
How to Apply
Submit your CV and Application online : Click Here
February 5, 2015 Job Description
JobAd-Research-Banner.jpg
Working at PhilipsHealthcare:
Modern medical care isincreasingly complex and technology-based. The new age of personalized medicinewill make it even more so, with sophisticated diagnostic tests and geneticprofiling playing an important part in therapy selection as well as diagnosis.In terms of clinical outcome, it’s fantastic news. However, in terms of thepatient experience and hospital workload, it means that the process ofdiagnosis and treatment will become ever more complicated. That’s why PhilipsHealthcare combines its clinical expertise and human insights to createpeople-focused ‘healthcare-simplified’ solutions that help to relieve themental as well as the physical burden of disease.
With a growing presence incardiology, oncology, and women’s health, Philips Healthcare operates in thekey areas of Imaging Systems, Patient Care & Clinical Informatics, HomeHealthcare and Customer Services. Within these areas it offers unique businesspropositions that deliver value throughout the cycle of care – from diseaseprevention and screening to diagnosis, treatment, therapy monitoring anddisease management. Irrespective of whether the care cycle takes the patientfrom doctor’s office to hospital or hospital to home, or simply from onemedical department to another, Philips Healthcare’s unique medical solutionsare designed to optimize the quality and flow of patient information andclinical decision making. Want to know more? Take a look at some of PhilipsHealthcare’s business highlights.
A career at Philips Healthcare won’t see you stuck in an office orlaboratory. Our commitment to meeting the needs of patients and clinicians meansyou’ll be dealing with real people, understanding the way they work, the waythey feel and what it takes to improve their daily lives. And because thoseneeds and ways of working are different in different parts of the world,working for Philips Healthcare will give you a unique perspective on the globalhealthcare industry – a unique opportunity to personalize your career in an eraof personalized medicine.
About Philips Africa:
Philips Africa comprises all 54countries of Africa, from the Cape to Cairo, and from the Atlantic to theIndian Ocean. Philips Africa is headquartered in Johannesburg, South Africa andit has presence in seven other African countries, in the cities of Accra,Algiers, Casablanca, Cairo, Lagos, Nairobi and Tunis. Philips Africa isdefinitely one of the growth drivers for Philips.
Job title
Biomedical Field ServicesEngineer
Please note that we currentlyhave an opening for 6 Biomedical FSE to be based in Nairobi – Kenya
Report to
Services Delivery Manager or Team Lead Field Services
Aim of the job
Responsible for maintaining andinstalling professionally full range of Healthcare equipment (variousmodalities: X-rays, MRI, CT Scans, Patient Monitoring, Cardiovascular…) andmaximizing customer satisfaction.
Key Areas of Responsibility
Install Philips Healthcare (PH)equipment according standards with respect to quality and installation time asset by PH
Perform planned maintenance andequipment modifications within the scheduled time and to the quality standardsset by PH
Perform corrective maintenance,supported when necessary by tier-2 support helpdesk
Demonstrate commitments to meetcustomer needs and requirements by ensuring all given quality standards
Submit timely and accurate servicedata, job sheets, reports, expense claims, radiation film badges, field problemreports and other paperwork as assigned
Be aware of customer needs andpotential commercial leads (Philips Lifecycle Solutions – PLS) through customervisits and provide feedback and recommendations to the management, relevantpeople within the organization
Support the District CustomerServices & Operations Manager and the Customer Services Account Manager asappropriate with contract renewals etc.
Use company property with care toensure optimal results with minimal operational costs
Keep abreast of new technologieslikely to affect PH range of products
Be a professional representativefor PH with respect to customer problems, ensuring personal acceptability bythe customer in appearance and behaviour in accordance with PH policy andtargets
Responsible for executing serviceevents (maintenance & Installation) in compliance with applicable versionof Business Unit (BU) / Business Line (BL) service manuals and relevant PHquality standard policies
Responsible for completeness andaccuracy of service records with particular attention to test & inspectionresults
Responsible for adoptingappropriate ESD control while servicing PH equipment
Responsible for using appropriateelectronic measurement equipment in calibration controlled cycle
Responsible for reportingidentified device safety issues according to applicable PH quality standardpolicy
Responsible for reporting customerfeedback according to applicable quality standard policy and follow up relevantassigned quality & regulatory training in a timely manner Authorities
Sales & pricing decisions within guidelines
Channel Partner selection & renewal (withinappointment & approval framework)
Authorities
Order spare parts
Execute service activities whenproduct certified
Initiate quote generation
Initiate new and changes inInstalled Base data
Key measures
NetPromoter Score (NPS)
InitialQuality (IQ)
ContinuousQuality (CQ)
Consignmentstock aging
Servicework order closure (days)
MeanTime To Repair (MTTR)
Openjob aging per order type
FieldServices Engineer (FSE) productivity
Education & Experience
Degreelevel education or equivalent
Experiencein maintenance and troubleshooting of technical complex systems
Fluentin English, verbal and written in addition to local language
Employment Equity
The Company’s approved Employment Equity Plan andTargets will be considered as part of the recruitment process. As an EqualOpportunities employer, we actively encourage and welcome people with variousdisabilities to apply. Only apply forthis role if you are a Kenyan Citizen and have the legal right to work in theRepublic of Kenya.
How to Apply
Submit your CV and Application online : Click Here
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