Chai Sacco Branch Managers Jobs

Chai SACCO Society Ltd is a leading deposit taking Savings and Credit Co-operative Society Ltd with nationwide membership.

The SACCO has two fully pledged branches in Nairobi and Litein, and a marketing Office in Mombasa.
We are looking for self-driven and results-oriented persons to fill the following positions:-

Job Title: Branch Managers

Department: Branch Operations

Position reports to: Head of Branch Operations


Position Supervises

• Branch Operations Officer
• Branch Treasury Accountant
• Branch Assistant Accountant
• Loans/Credit Officer
• Records Officer
• Marketing Officer

Purpose of the Job: Ensure continuous development and effective management of products, services with a view to achieving set goals and objectives of the Society at the Branch Level

Main Duties and Responsibilities

The duties and responsibilities are as follows;

Managerial Roles and Responsibilities

• Oversee operations in the branch and ensuring branch compliance with operational guidelines and procedures.
• Ensure proper and efficient management of branch treasury.
• Ensure proper handling of cash in transit to and from the branch.
• Supervision and monitoring of staff at the branch level.
• Oversee performance management of staff at the branch level
• Facilitate loan approval, disbursement and monitoring the recovery.
• Foster customer relations and safeguarding the organization’s corporate image.
• Monitor and approve payments in accordance with approved budgets and authorized expenditure.
• Ensure preparation of accurate monthly reports and any other report if and when required.
• Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
• Facilitate marketing of the Society’s products and services at branch level.
• Implement and sustain branch strategies for growth in line with the Society’s strategies and set targets.
• Authorize and approve transactions, and other services within the delegated authority and countersigned by another authorised officer when necessary.
• Implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals.
• Operational Roles and Responsibilities
• Communicating with appropriate management and staff personnel as well as providing periodic reports
• Ensures that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives.
• Provides for the proper security, maintenance, and cleanliness of the branch
• Be accountable for customer service, sales performance and the general image of the Society at the branch level.
• Reviews employee performance throughout the probationary period and on a annual basis thereafter
• Continually review and measure team activities against performance targets.
• Provides periodic reports to the Branch Operations Manager and other groups as required.
• Perform any other duties as may be assigned from time to time

Key Result Areas:

The accountability areas are as follows

• Increased market share
• Improve and sustain high standards of customer service
• Achievement of targets
• Increased awareness of the Sacco’s products and services
• Timely resolution of customer service complaints
• Efficient customer marketing strategies
• Effective cost control
• Proficient interpersonal relations, communicative, and sales skills;
• Demonstrated management and supervisory skills sufficient to manage
• Commercial lending authority;
• A thorough knowledge of the features and benefits of all Sacco products and services;
• A working knowledge of Sacco operating policies and procedures;
• visual and auditory skills;

Knowledge and Skills Required:

The jobholder must possess;

• A bachelors degree in business Administration, Finance or Marketing or equivalent;
• A minimum of five years work experience in a similar set up
• Membership in a professional body
• Must be computer literate
• Strong interpersonal skills with excellent communications and presentation skills.
• Ability to focus and execute on defined projects, with the potential to grow the business

How to Apply

Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ......” to: The Chief Executive Officer,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278-00200,
Nairobi. Application deadline: Wednesday, 23rd September 2015. Only short-listed candidates will be contacted. Chai Sacco is an equal opportunity employer.