Customer Service Executive Job

Job Title: Customer Service Executive

Reporting To: General Manager

Job Purpose: To maintain customer satisfaction by providing a problem solving platform.

Tasks

• To achieve customer service objectives by providing customer service information and making recommendations to strategic planning, preparation and completion of action plans and implementation of customer service standardsTo identify customer service trends, determining customer systems improvements and implementing change
• Meet the customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
• Determine customer service quality results by studying, evaluating and redesigning processes and establish communication serviceMaximize customer operational performance by providing a help desk resources and technical advice and resolving problems.
• Regular update and maintaining business networks and participating in professional forums.

Academic Qualifications:

• Degree in Business Management or any other field
• Diploma in Customer Care or any other filed

Work Experience

• 3 years in a similar position

How to Apply

Please submit application and detailed CVs by emailing grouphr@siginon.com by July 31, 2015.