Client Operator job in Nairobi

Client Operator Job in Nairobi

We are currently recruiting in Nairobi, Kenya, for a Client Operator
Responsibilities:

• To provide quality customer service and facilitate import of client cargo
• Receive client documentation and ensure it is correct and complete
• Follow up with clients for missing or required documentation
• Follow up on the status of consignments and keep the client updated
• Record client complaints and initiate corrective actions to ensure their needs are met
• Obtain the required authority from Credit control department to pay disbursements
• Follow up with the clients to ensure settlement of amounts as per the invoice
• Notify the legal department of damages and potential claims
• Inform clients when there are additional charges incurred during clearance ,ensure the client accepts the same and the correspondence maintained on file for our records.
• Ensure all collections are made from cash clients before delivery is made

Profile:

• Higher Diploma in Social Sciences
• Diploma in Clearing and Forwarding
• Minimum of four years’ experience in a similar role in the Airfreight Imports department

How to Apply

CVs to be sent to kevin.osore@careerdirections.co.ke by latest 31/may/2015