Wednesday, 20 May 2015

Client Operations Manager Job

Client Operations Manager Job

We are currently recruiting in Nairobi, Kenya, a Client Operations Manager

Responsibilities: To supervise the execution of logistics work for a specific client portfolio as well as
take charge of the related communication to the clientSupervise the team, set goals and monitor the performance of the direct reports.
Manage the operational relationship with the client and alert them in case of any operational issues.

Monitor file processing and ensure SOP’s are adhered to at every step of the business process.

Ensure that operations are performed in respect to the gross margin & disbursements anticipated when quotations have been issued

Control the costs within the COM unit.

Alert Management in case of significant issues impacting the operations

Prepare monthly KPI reports and submit to the HoD.

Profile:

  • Higher Diploma in Social Sciences
  • Diploma in Clearing and Forwarding
  • Minimum of five years’ experience handling sea freight Imports
 How to Apply

eMail CVs to cvs@careerdirections.co.ke latest by 31st May 2015

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