DuPont Jobs in Kenya : Customer Services Representative

DuPont Jobs in Kenya : Customer Services Representative

DuPont has a rich history of scientific discovery that has enabled countless innovations and today,

we’re looking for more people, in more places, to collaborate with us to make life the best that it can be.

Key responsibilites:

• Administration of the import contracts.
• Order placing to the production and coordination of the products delivery; preparing documents for customs clearance.
• Checking validity and correspondence of the shipping documents.
• Controlling customs clearance of imported goods; liaison with customs authorities and customs brokers, ensure correct payment of dues and taxes.
• Solving issues with customs authorities on goods value for customs clearance .
• Conducting inventory at Rhenus Revival according to warehouse management and inventory policy, maintaining warehouse paperwork at Rhenus Revival, PFS Co.
• Regularly negotiates with customers by phone and personally.
• Plans, organizes, coordinates product supply process to customer (incl. products’ samples) in accordance with approved procedures.
• Updates customers’ data base regularly.
• Keeps files on all completed and pending orders; communicates all relevant information on new orders and open orders to Sales manager, handling the shipment, keeps statistics on shipments of goods.
• Provides Sales Statistics.
• Handles customers’ deliveries and provides customers with all necessary docs in time, timely documents return from customers.
• Handles customers’ claims. In case of conflict together with Company’s responsible person solves it.
• Liaises with accounting department in connection with invoicing procedures and issues of all documents necessary for goods shipment in compliance with commercial policy.
• Handles routine correspondence with Logistics Partners, organizes payment for their services and confirmation of expenses in accordance with Company’s procedures.
• Provides collection of all expenses submitted to customer’s order: delivery of products, customs’ taxes, etc.
• Follows up payments from/to customer, status of credit limits, given to customer.
• Administration of demand planning.
• Initiates and handles of collection process
• State law and other regulations concerning business activities.
• Essential principles ofmodern business technologies, import/export operations, logistics
• Basics of customs law.
• Principles of production planning.
• Stock management.
• Product distribution principles.
• Requirements for preparation and legalization of documentation (financial, shipping sales).
• Structure of company management
• Fluent English
• Business ethics 

How to Apply

Submit your CV and Application online : Click Here