Britam Kenya 2015 Jobs:Senior SOA Support Analyst

Senior SOA Support Analyst

OVERALL JOB PURPOSE:

The SOA Support Specialist will implement and support Oracle SOA infrastructure for Britam's enterprise solutions. This will involve working with developers, architects, DBAs and system administrators to provide full lifecycle support for all applications using webservices.

Provide support for SIT, TST and Production SOA environments, perform advanced systems

administration tasks. Work with the Oracle SOA application administration team in performance of technical support activities for administration and deployment of application server and multiple middleware products.

In addition provide guidance and technical/ business expertise and add measurable value to the work of others through planning, coordination and/or communication.

KEY RESPONSIBILITIES

• Perform as a member of an application support team for ERP systems users throughout the organization and its partners.
• Support Oracle SOA and SOA composite services, spring framework
• Understanding of Java EE technologies, particularly JAX WS, JAX RS
• Deploying, configuring and validating SOA composite applications
• Install and administer clustered H/A middleware environments.
• Development, tracking and reporting of metrics for performance, capability, capacity and other aspects of system operations
• Configuration, clustering, load balancing and tuning of Fusion middleware
• Configuration of LDAP and SSO for Fusion middleware and related products Administering, monitoring and securing SOA Composite Applications and Instances
• Knowledge in other areas of Oracle Fusion Middleware, like Oracle SOA Application Gateway, Oracle Data Integrator (ODI)
• Programmatically Managing SOA Composite Applications
• Diagnosing Problems with SOA Composite Applications
• Interfaces between the applications, other IT Operation teams, IT Dev group, and other corporate teams
• Install and maintain DEV, SIT, TST, and Production Java applications, J2EE application servers, and assure optimum performance of the applications.
• Diagnose performance/connectivity problems and errors. Provide 3rd tier support for production systems.
• Ensures that all SLAs are met
• Document all the applications.

KEY QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE:

• Bachelor’s Degree in a technical field
• Certification in Fusion, IBM WebSphere or TIBCO Middleware
• 4+ Years of IT experience including Java, J2EE, XML, JavaScript and DHTML
• 4+ years of IT experience in implementation of middleware applications.
• 4+ years of experience in SOA,OSB, ESB, and BPEL integration and administration using Oracle 10g, 11g, 12c.
• Highly skilful in installation and administration of clustered H/A middleware environments
• UNIX user skills, preferably AIX.
• Working experience of preferable Fusion Middleware

COMPETENCIES AND REQUIREMENTS

• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be able to work with others
• Must be creative and innovative
• Necessary skills include; organization, effective oral and written communication, strong interpersonal, above average math, problem solving, analytical and being proficient with standard industry productivity tools such as Microsoft Word, Excel, and PowerPoint.
• Attitude and appearance appropriate for a business office are to be maintained.
• Communication and interpersonal skills
• Demonstrated proficiency in MS Office Suite
• Ability to use office and communications equipment/systems such as fax, scanner, printer, e-mail etc.
• Attention to detail
• Analytical Skills

KEY PERFORMANCE STANDARDS & AREAS

• Score of semi-annual & Annual Customer Survey by a 3rd party (marketing)(80%)
• 90% user satisfaction level on application support and Service desk surveys
• Frequency of line of business meetings with business users
• 97% Adherence to SLAs
• 99.9 Systems & Applications Availability per service
• 100% compliance to minimum baseline security standards set for each resource/system
• Efficient business processes
• All Vendor contracts are in place for systems in production and are understood
• 99.8% guaranteed systems availability (Functional level).
• Minimum Base Line Standards defined by the security and audit team implemented and maintained in accordance with the set IT best practice.
• 90% of all escalated support issues are resolved and closed within SLAs defined by IT Service desk.
• All tickets assigned are resolved within 24 hours.
• Isolate and document 100% of reoccurring incidents for root cause analysis.
• 98% of all incidents identified for root cause analysis are well documented and resolved permanently (98% non-reoccurrence).
• Demonstration of continuously gathering knowledge and improvements arising from the regular review of the department’s reports.

Closing Date: Friday, May 22, 2015

Key Skills/Specialization:

Bachelor’s Degree in a technical field;Certification in Fusion

IBM WebSphere or TIBCO Middleware

How to Apply

Click Here  http://careers.britam.co.ke/?q=node/293