TNS EA Business Development & Service Manager

TNS EA Business Development & Service Manager

Role Title: Business Development & Service Manager

Reports to: Account Director, Retail & Shopper-Research and Insights

Location: Nairobi, Kenya

Purpose of the Role:

• Work closely with Account Director to develop new revenue streams
• Develop new tools e.g. shopper offer
• Engage more with existing clients for more business
• Pursue new clients
• Annual revenue targets are met by the identification of opportunities to sell more TNS panel products and services i.e incremental revenue from existing clients and pitching to new clients
• Responsible for ensuring Retail & Shopper clients are satisfied with the deliverables and servicing provided by the client service team from week to week
• Providing strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Retail & Shopper data
• Managing teams effectively wherever applicable.
• Client lead for full service projects and key client contact for complex projects

Role Deliverables:

• Development of client relationships:
• Maintain and nurture client relationships
• Develop new business from existing clients
• Good understanding of client business and market
• Manage and promote delivery to client expectations

Financial management:

• Accountable for managing projects and team to drive positive GM and profit
• Pricing for success and profit
• Works with internal and external clients to identify cost effective solutions
• Proposal process:
• Accountable for creation and integrity of proposal and pitch (focus on benefits)
• Responsible for turning complex research approaches into workable & profitable solutions

Analysis/reporting:

• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
• Design & facilitate insight generation & creative concept development (Ideas Architects).
• Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Leadership, team and people management:

• Manage and assist team in developing account strategy
• Seek opportunities to share learning and coach/mentor team
• Assist in recruitment and development of staff in line with team and company needs

Communication:

• Actively listen and communicate openly with clients and internal teams
• Clearly and persuasively communicate complex issues, internally and externally
• Clearly and accurately write reports, presentations and proposal documents
• Deliver client presentations

Scope of the role:
 

Client target:
Manage projects & team to contribute towards achievement of financial targets.
Client contact:

• Client relationship development
• Key client contact on standard projects
• Client lead for full service projects and key client contact for complex projects

Team contact:

• Co-ordinate management of resource
• Involved in recruitment of team members
• Learning & Development:
• Implement a learning culture through sharing skills and coaching
• Personal focus on people management and client relationship development skills   

Knowledge and Skills Required:

• Confident analysis and presentation skills
• Ability to advise the client and solve problems
• Negotiation skills
• Strong proposal and presentation writing skills
• Knowledge of corporate financials
• Knowledge of core RI products
• Project management skills
• Strong coaching and people development skills
• Empowers others by instilling a sense of ownership
• Leads by example
• Promotes team spirit
• Focus on continuous /semi-continuous research studies, therefore interest / knowledge in this area required (Service Measurement)

How to Apply

Applications to be submitted to recruitment.tnsea@tnsglobal.com not later than 8th May 2015