April 7, 2015 Job Description
Responsibilities:
- Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
- Explain hotel products, service and other information about the hotel as requested.
- Sell, process and enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current hotel events, activities, hours of operation as well as dining options currently available.
- Greet guests warmly and perform registration procedures.
- Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
- Verify payment for stay including incidental costs by obtaining credit information.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
- Use supervisor support when necessary.
- Answer incoming calls
- Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
- Accurate accounting of cash bank assigned to each agent.
- Post charges to guest accounts as designated.
- Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
- Other duties as assigned
- Education: Hospitality (Front Office)
- Knowledge of Ezee software preferred
- Previous guest service and reservations experience preferred.
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Excellent computer and typing skills are required. Excel and Word proficiency desired.
- Excellent listening and comprehension skills required.
send your updated resume to hrcvkenya@gmail.com
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