Customer Service Representative Job Vacancy in Kenya

Customer Service Representative Job
April 14, 2015 Job Description
Customer Service Representative

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders forms
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints, record details of actions taken
• Communicate and coordinate with internal departments ,follow up on customer interactions, provide feedback on the efficiency of the customer service process

Education and Experience

• High school diploma, general education degree or equivalent knowledge of customer service principles and practical knowledge of relevant computer applications and knowledge of administrative procedures

Key Competencies

• Interpersonal skills, communication skills – verbal and listening skills
• Problem analysis and problem-solving skills
• Attention to detail
• Knowledge and passionate about fashion 

How to Apply

Please include a cover letter with a maximum of two paragraphs only , your CV and a passport photo
To : hr@wambuimukenyi.com