Sales and Customer Service Office

Sales and Customer Service Officer
March 13, 2015 Job Description
Job Title: Sales and Customer Service Officer
Reports to: The General Manager
Introduction: Indepth Research Services-IRES is an international training / capacity building and consultancy organization offering technical training and education services designed for individuals, and organizations working in the agriculture, climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors .
Since commencing our operations in 2003, we have continued to provide high quality, cost effective service to our clients in Africa and around the Globe
We are currently seeking suitable candidates to fill in position(s) as “Sales and Customer Service Officer (CSO)”
The Sales and Customer Service Officer (CSO) is expected to develop in-depth knowledge about our sales and customer service practices, undertake aggressive marketing activities for our products and services, process business transaction documents (invoices, quotations, EOI, tenders, proposals, pre-qualifications amongst other), coordinate logistics efficiently for delivery of services, prospect for clients and keep active interactions with the current and prospective clients.
Duties and Responsibilities:
Prospective Client and Business Development related Engagements: includes but not limited to: Leading the prospecting for new clients and subsequent engagements with them, carrying out other related initial and follow-up meetings as necessary, ensuring regular, timely and professional follow-ups.
Pitching IRES to prospective clients (our Products/services/Trainings): CSOs are expected to deliver any relevant sales / business-case presentations for various prospective clients alongside the GM/CEO.
Market Expansion Administration: Support IRES’s processes towards establishing new offices in new markets were opportunities arise.
Product & Service Innovation: The CSOs along will work alongside the IRES management to develop/ innovate and package new products and services to be offered by the organization.
Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals, and website.
Support processes leading to business growth for the organization through analysis and providing appropriate recommendations.
Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.
Develop strong customer relationships in order to generate high volume of prospective clients.
Manage customer calls and appointments effectively for new opportunities.
Participate in industry forums, client discussions, and conferences as a representative of the organization.
Determine cross-selling opportunities among different offices.
Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.
Academic Qualifications:
At least a diploma in areas such as Sales & Marketing, Customer Care, Journalism, Mass Communication, International Relations or any other relevant field.
Certification in Monitoring and Evaluation will be an added advantage.
Certificate in Sales and Marketing, Customer Service and Client Relations.
Minimum of 2 years working experience one of which should be in sales and marketing related position.
Highly proficient with computers, Internet, email, CRMs, Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook
Skills Required
Strong communication skills in all forms including written, oral, email, telephone, and presentation is mandatory
Experience working in the NGO sector
Ability to use own initiative and pay close attention to detail.
Efficient, highly effective work-ethic: ability to work in a fast-paced environment, ability to learn quickly.
Ability to manage multiple accounts (20+) at any one time, with the ability to multi-task
Ability to keep abreast of relevant Requests for Proposals-RFPs and ensure knowledge of IRES activity throughout the region
Ability to work well individually, within a team, and leading a team to deliver exceptional results
Ability to manage and meet deadlines and operate within set budgets
Idealistic, Hands on and high problem solving abilities
Dedication to the high levels of integrity and ethical standards
Ability to think with an entrepreneurial mind, providing innovative insights to continue to develop and catapult IRES’s reputation, standing as a leading consultancy firm in the region Remuneration: A beginning gross salary of KES. 30,000