Siginon Declaration Supervisor Job in Mombasa Kenya

Siginon Declaration Supervisor Job in Mombasa Kenya
February 26, 2015 Job Description
At Siginon Group, our determination to achieve our vision of being Africa’s world class logistics company is the driver of everything we do.
We have engaged in a massive culture change program that has defined our way of doing things; The Siginon way.We are growing by leaps and bounds; creating new lines of business and expanding our horizons. And we value our people deeply; the reason behind our success.
We know that we can only achieve this success with motivated, competent and energized individuals and teams within a Winning culture.
That is why we maintain a continuous supply of best in class talent and reward them as such.It’s with this in mind that we announce the following vacancies at our Siginon Global Logistics division in Mombasa.
Declaration Supervisor
1 Position
Reporting to the Customer Operations Team Leader will be required to have a thorough understanding of the Customs declaration procedures and tariffs.Responsibilities
Supervise the team, set goals and monitor the performance of the direct reports.
To provide quality customer service and facilitate accurate documents declarations.
Ensuring all documents are received in time, confirms correctness of document and that they are complete
Follow up with clients for missing or required documentation and doing written notices of the same to the client.
Inform clients when there are additional charges incurred during clearance; ensure the client accepts the same and the correspondence maintained on file for our records.
Follows up all documents lodged to ensure they are passed, addresses any issues leading to rejection of such documents and responds to customs queries.
Record client complaints and initiate corrective actions to ensure their needs are met
Prepare and submit regular status reports to customers
Follow up documents with the shipping line.
Follow up of fund requests for all files opened.
Qualifications and Experience:
Diploma in clearing & forwarding
5 years’ experience in similar capacity.
Detail-oriented, well-organized and able to multi-task.
Excellent communication skills.
High level of integrity and positive work ethics
Team player and Customer focused
How to Apply
If you believe that you have what we it takes, please submit your application and detailed CV indicating your current and expected remuneration by emailing Grouphr@siginon.comThe application deadline is 4th March 2015