Siginon Customer Operations Team Leader Job in Mombasa Kenya

Siginon Customer Operations Team Leader Job in Mombasa Kenya
February 26, 2015 Job Description
At Siginon Group, our determination to achieve our vision of being Africa’s world class logistics company is the driver of everything we do.
We have engaged in a massive culture change program that has defined our way of doing things; The Siginon way.We are growing by leaps and bounds; creating new lines of business and expanding our horizons. And we value our people deeply; the reason behind our success.
We know that we can only achieve this success with motivated, competent and energized individuals and teams within a Winning culture.
That is why we maintain a continuous supply of best in class talent and reward them as such.It’s with this in mind that we announce the following vacancies at our Siginon Global Logistics division in Mombasa.
Customer Operations Team Leader
1 Position
Reporting to the C & F Manager, the Customer Operations Team Leader will be required to supervise the execution of logistics works for a specific client portfolio and to take charge of the related communication to client
Responsibilities Supervise the team, set goals and monitor the performance of the direct reports.
Monitor files processing
Manage the operational relationship with the client and alert them in case of any operational issues.
Ensure that operations are performed in respect to the gross margin & disbursements anticipated when quotations have been issued
Control the costs within the unit.
Alert Management in case of significant issues impacting the operations
Prepare monthly KPI reports and submit to the C&F Manager.
Qualifications and Experience:
Degree in a related field
Diploma in Clearing and Forwarding
5 years’ relevant experience in a similar role.
Excellent communication skills.
High level of integrity and positive work ethics
Team player and Customer focused
Previous experience working with Multinational Relief Agencies will be an added advantage.
How to Apply
If you believe that you have what we it takes, please submit your application and detailed CV indicating your current and expected remuneration by emailing Grouphr@siginon.comThe application deadline is 4th March 2015