Cash Officer/Teller-Commercial Bank of Africa

POSITION:

CASH OFFICER

DEPARTMENT:

PERSONAL BANKING–NYALI BRANCH

REPORTS TO:BRANCH OPERATIONS OFFICER

JOB PURPOSE STATEMENT

The purpose of the role is to oversee service provided through teller functions at the branch,

and management of branch vault inventory and its security. Effective supervision of the

transaction authorization processes through relevant banking control guidelines and prompt

attendance to customer issues are critical.

KEY RESPONSIBILITIES & PERCENTAGE TIME SPENT

• Quality of teller function services (60%)
• Prevention of exposures to and impact of risks associated with teller transactions 
• and custody of transaction instruments (cash, travelers cheques, bank draft, 

debit cardPINs, etc.) (20%)

• Quality of leadership experienced by teller staff and how that translates into conducive

 work environment and employee satisfaction (10%)

• Adequacy of personal and teller staff competence to effectively perform their tasks(5%)
• Effectiveness of the organization of teller operations and consistency in adherence to 

and application of established policies, processes and tools to achieve optimal efficiency,compliance and cost containment (5%)

COMPETENCE REQUIREMENTS

• Leadership to nurture and sustain employee satisfaction; and to manage changes.
• Performance Management to optimize employee productivity.
• Organization development to effectively structure the teller function operations for 

optimal performance.

• Technical skills to effectively perform cash/vault custodian activities/tasks and supervise 

teller function services in a manner that consistently produce high quality of service.Knowledge 

of relevant products and services.

• Interpersonal skills to effectively communicate with and manage customer 

expectations (internal and external), and other stakeholders who impact performance.

• Knowledge and experience in modern cash/vault custodian and teller service practices

 in medium to large banks to provide guidance on quality improvements and operational 

changes.

• Knowledge and effective application of all relevant banking policies, processes,

 procedures and guidelines to consistently achieve required compliance standards or 

benchmarks.

• Self-empowerment to enable development of open communication, teamwork and trust

 that are needed to support performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University degree–Upper Second or GPA 3.0.
• Two years’ experience in teller and/or branch service operations.
• Practical experience in use of relevant MS Office applications.
  To apply follow the link www.cbagroup.com/ke/index.php/Careers/