Simba Wells Bar & Restaurant Supervisor Job

Job Description

Simba Wells Bar & Restaurant

Along Meru – Nanyuki Highway
Supervisor
Job Purpose

• To be creative in Food and Beverage Service, planning, shift organization and day-to-day management activities other duties are overseeing the daily inventory, Sales Analysis, profit optimization and ensuring that customers are satisfied with their dining / wining experience.

Service and product Quality

• To ensure that all customers are welcomed at the door and seated quickly in a courteous, polite and helpful manner and attend to customers’ requirements promptly
• To respond to customer complaints in the absence of the Hotel Manager.
• To organize table reservations and advise customers on menu and bar choice.
• To maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware and utensil quality and placement; monitoring food presentation and service.
• To ensure consistent high quality of food service.
• To maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards. .
• To respond to complaints, taking any appropriate actions to turn dissatisfied customers into return customers
• To be fully conversant with the restaurant and bar operation and to efficiently manage the operation of all shifts.
• Preparing of bills for cash and credit payment, moving tables and splitting tables.
• To supervise bar stock levels.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Train and develop the hotel team with regards to the Bar and Restaurant through motivation, coaching and performance management.
• To ensure that all sales targets are being achieved throughout and helping to initiate and implement new incremental sales ideas
• Preparing duty rota and assigning to bar and restaurant staff.
• Performs other duties and responsibilities as required or requested

Qualifications

• Diploma/certificate in Hotel Management /food and beverage catering
• F&B Service and at least 2yrs experience in Upmarket Restaurant.

Skills & Abilitities

• Customer Service (E)
• Communication Skills (E)
• Problem Solving and Complaint Handling (E)
• Sales Experience (E)
• Planning Organizational Skills (E
• Training Mentoring (E

How to Apply

Applications to be sent to charles@danroskenya.com by 29h August 2015.