Orange Telkom Strategic Account Manager Job in Kenya

Position: Strategic Account Manager

Region: Nairobi

Reporting to: Head of Strategic Accounts

Range: R2L

Department: Business Market
Role Purpose: He/she will oversee consultative selling and large account management through
conceptualisation, planning, development and implementation of an end to end account management plan for a sustainable long-term business relationship growth between the selected Portfolio and Telkom Kenya.

Key Duties and Responsibilities

• Accountable for overall account management, account development and sales development to build and maintain strong, long-lasting customer relationships with a view to maximize mutual value
• Be lead point of contact for all matters specific to the customers within the defined strategic account portfolio and develop a trusted advisor relationship with the customer.
• Meet and exceed sales targets by developing long-term relationships within the targeted customers, demonstrate overall revenue growth within his/her Target Market List and complement company’s efforts in ensuring this revenue is profitable and translates to cash.
• Manage contract renewals and proposal responses to RFPs & RFQs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
• Manage and work with the expanded TKL team to provide overall account strategy and direction regarding; opportunity risk, assessing situations, making recommendations, and implementing planned contingencies; in order to maintain customer satisfaction and ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a long term focus.

Ensure accuracy and timeliness of reporting in:
Account Development Plans

• Sales pipeline, opportunity management & contract management (MSA,SLA)
• Professional & Tailor made technical & commercial proposals
• Minutes of customer meetings and service review meetings
• All regular and ad hoc sales reports & analysis

Academic / Professional Qualifications

• 1st Degree in Business, Finance or other relevant field.
• Minimum of 3 years’ experience in high dollar value consultative selling and relationship management preferably within major accounts

Professional Knowledge

• Strong Leadership and Stakeholder Management Skills.
• Excellent skills in communication, presentation, business reporting and competitive proposal writing and negotiation.
• High End Sales Generation and Closing Ability.
• Ability to project a strong, positive image of him/herself and the Company.
• Strong Organizational & Planning Skills
• Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
• Strong financial skills by understanding the costs to serve and its impact on the P&L.

Professional Skills:

• Ability to partner and use network
• Self- driven
• Customer-Centric
• Professionally Mature
• Energetic
• Creative
• Trustworthy
• Perseverance
• Diligent
• Visionary
• Honest
• Ethical
• Good Judgement

This position is opened to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
How to Apply

Application should be sent by latest 21st July 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field.
Only shortlisted candidates will be contacted.