KCB e-Channels Support Manager Job

Manager, e-Channels Support

Job Ref: IT 08/2015

Department: IT

Purpose: Reporting to the Senior Manager, E-Channels, the job holder will support and coordinate the Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards and agency) and related infrastructure as business delivery channels for both bank corporate and retail customers to ensure
seamless service.
Key Responsibilities

• Provide technical support for existing e-Channels systems and implementation of related projects.
• Contributing to an excellent customer experience by ensuring proper implementation and availability of electronic banking channels.
• Troubleshoots and provides technical support for electronic channels.
• Provide technical support in projects involving Card Systems, POS Terminals mobile banking and Agency Banking solutions and specialized electronic banking systems
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
• Handles complex calls/solutions that require analysis and research. Works on multiple projects as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple Products.
• Enhance and develop new channels
• Provides in-depth product support by resolving incoming inquiries escalated by Tier1 support and escalates to vendors as necessary.
• Ensure compliance of SLAs with system vendors
• Develop, Test and implement Business Continuity plans for electronic channels
• Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms
• Avail tools to generate daily reports on prior day performance to send out to different business units
• Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.
• Execute project plans (follow best practices in project management).

Qualifications and Requirements

• A University degree in Information Technology or Computer Science from a recognized university. IT system qualification is preferred.
• Master’s degree an added advantage.
• Certification in Oracle Database management, Linux, MySQL, JBOSS Required.
• Programming skills preferably JAVA, .NET
• POS programming and switch implementation as added advantage.
• At least three (3) years working experience with electronic channels.
• Demonstrate high integrity.
• Team player with ability to work long hours.
• Innovative and creative use of technology to solve problems.
• Good data analytical skills, both financial and non-financial.
• Training in Risk management.
• Good communication, planning and organization skill.
• The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates.

How to Apply

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.To be considered your application must be received by Aug. 7, 2015.

Only short listed candidates will be contacted.