Hotel Quality Assurance and Training and Development Manager Job

Quality Assurance and Training and Development Manager

Location: Ethiopia

Industry: Hotel & Hospitality

Our client, a four star hotel with two superb locations in Addis Ababa dedicated to provide
exceptional accommodations with a hospitable service at affordable price, seeks to recruit a Quality Assurance and Training and Development Manager.

Job Summary: The position involves conducting performance and compliance audit; providing consulting services to the organization’s management and staff; and providing input to development of the annual audit plan.
Maintains all organizational and professional ethical standards.
Works under limited supervision with moderate latitude for initiative and independent judgment. Oversees and directs the planning and implementation of Hotel Training, Education and Development programs of the Hotel.

Assists department managers develop their own training programs; conducts general training programs; coordinates the overall training function; and to research, monitor and evaluate training activities.
Job Description:

• To perform and control internal audit assignments embracing assignment planning, conduct and control of audit work and reporting findings in accordance with the Hotel’s standards.
• Monitoring transaction and providing detailed feedback for continuous improvement to match with the service delivery standards.
• Preparing draft audit reports identifying areas to improve the overall process and working paper files to high quality standards that require management review.
• Assisting in identifying and evaluating the organization’s risk areas and providing input to the development of the annual audit plan.
• Performing audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures.
• Conducting interviews, reviewing documents, developing and administering surveys, composing summary memos, and preparing working papers.
• Identifying, developing, and documenting audit issues and recommending using independent judgment concerning areas being reviewed.
• Participating in the communication of the results of audit and consulting projects via written reports and oral presentations to management.
• Contributing to various internal audit innovation initiatives (Audit Scopes Review / Audit Programs Review / Work Papers Standards Review / New Audit Programs Development).
• Pursuing professional development opportunities, including external and internal training and professional association memberships, and sharing information gained with co-workers.
• Based on training needs analyses conducted for the Hotel departments, initiates and supervises development and revision of Hotel training and development courses and their curriculum, instrumentation and other related materials.
• Reviews/revises training and development plans to ensure that they conform to the changes in technology and employee programs.
• develops and initiates training evaluation systems managing the delivery of training and development programs, evaluating training and development programs
• Ensure maintenance of dress code and grooming standards of the Hotel and ensure carefully use of all resources.
• Conducts general orientation programs.
• Performing related audit work as assigned by audit management

Key Competencies:

• Basic knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics.
• Basic knowledge and skills in applying business process, internal controls, auditing, and compliance requirements, principles, and practices;
• Basic skills in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions;
• Advanced communication skills, both verbal and written, including active listening skills, and skills in presenting findings and recommendations;
• Advanced computer skills (MS Word, Excel, Access, PowerPoint);
• Knowledge and understandings of the job descriptions of all positions and policies relating departments of the Hotel.
• Knowledge of service standards established by the Hotel.
• Ability to motivate and influence team members and stakeholders.
• Must have a strong risk management awareness and experience in managing non compliances.
• Ability to work under pressure and to meet deadlines

Job Requirements:

Education background: Master / Bachelor’s degree in finance, accounting, business Management or related area.

Work experience: Minimum 8 years or equivalent experience with managerial responsibilities. 2-3 years of full-time experience in auditing.

Training: Internal Quality and Performance Audit training.

How to Apply

To apply, send your CV and cover letter to jobs@flexi-personnel.com before 4th July 2015.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.