Customer Service Executive Job in Nairobi -July 2015

Position: Customer Service Executive

Salary: 30k

Position: Nairobi

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Education and Experience

• Diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of administrative procedures
• 1-2 years’ experience

Key Competencies

• interpersonal skills
• communication skills – verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

How to Apply

Send applications to recruitment@nawirikenya.com on or before 10th July, 2015