Orange Telkom Direct Sales Agent

Orange Telkom Direct Sales Agent

Orange Telkom
Position: Direct Sales Agent

Reporting to: Shop Manager

Range: Contract

Department: Mass Market Role Purpose: To achieve and exceed sales objectives and customer expectations whilst adhering to Orange Shop policies and procedures.
To promote Orange products and services, to identify customer needs and propose best solutions. To assist in carrying all activities of the shop

Key Duties and Responsibilities.Operational

• Promote and sell Orange services and products;
• Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactively cross-sell and up-sell
• Proactive attitude to look for clients and use all the necessary tools to achieve sales (outbound calls, etc)
• Make all necessary settings on Modems, Routers, Phones, PC, laptops, or any other devices purchased by the customer in order to maximise the utilisation of data or voice services;
• Establish and improve customer relations and immediately escalate difficult situations to the shop manager
• Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
• Perform cash and stock management activity for products and services
• Execute all other activities that a direct sales agent is supposed to do in order for the shop to perform, such as: doing technical support, dedicating a part of the time to customer care issues, handling stocks (field work) all this on demand of the line manager in charge
• Achieve and maintain the minimum product knowledge score of not less than 90%
• Attend all scheduled trainings
• Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly quiz

Academic / Professional Qualifications

• Certificate in business related field, or CPA 11 or any at least high school graduate
• at least 1 year experience in related field ( preferably sales, customer relations or merchandising)
• good knowledge of modern communication techniques: mobile fax, data transmissions, WAP, GPRS
• very good knowledge of different handsets and their performances
• interest for new mobile technology, awareness of this specific market
• fluency in English and Kiswahili
• good PC skills and internet user skills

Key Competencies:

• Honesty and integrity
• Planning and organizing and pro-active approach
• Team-work, communication and co-operation
• Ability to multi-task in a high pressured time
• Self-motivated able to work under minimum supervision
• Customer and business focused attitude
• This position is open to Kenyan Citizens only.
• This position requires the successful candidate to provide a guarantor.
• If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

How to Apply

Application should be sent by latest 19th June 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field.
Only shortlisted candidates will be contacted.