Micro Finance Institution Credit Operations Officer

Urgent Vacant Position: A fast growing Micro Finance Institution is urgently seeking to fill in the position outlined below

Position: Credit Operations Officer

Reporting to: Credit Operations Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance & ITRole Profile: The Credit Operations Officer – Is responsible for leading a dynamic and diverse team responsible for delivering
measurable and cost-effective results that will ensure the organization’s vision is realized.
He/She is primarily responsible for leading and managing comprehensively the Credit programs.
The successful individual will be responsible for all strategies and activities of managing a healthy rapidly growing portfolio within the framework of the company vision and mission.

Duties and Responsibilities

• Delivery of Operating profit and budgetary control on monthly, quarterly & annual basis; by branch, customer segment & product category.
• Achievement of disbursement targets daily, weekly, monthly, quarterly and annually by product category, by branch and by customer segment. Both in number of loans disbursed and volume (KShs.)
• Manage Portfolio Quality (Collections/Repayment) ensuring a good portfolio with PAR not exceeding 2%.
• Managing operational and third party risk control supporting the business in a manner as to maximize efficiency, minimize risk & cost to the business. These include; legal, Valuers, Tracking Companies, M/Vehicle/KRA Agents, Auctioneers, Debt collectors & CRB.
• People Management – Manage all Branch network operations ensuring all staff are well trained and motivated to deliver on the customer promise as per company mission with the highest level of integrity.
• Ensure excellent customer service delivery and customer delight in all Branches.

Minimum qualifications, experience & competencies required:

• Diploma/Bachelor’s degree in Business Management, Administration or Social Science from a reputable University. Masters degree will be an added advantage.
• Post-graduate qualification in Credit Management.
• Fully conversant with micro-credit and SME lending in the Kenyan business environment.
• Ability to maintain confidentiality, tact and discretion when dealing with people and records.
• Demonstrable People Management experience in a lending environment.
• High integrity and dependability.
• Ability to build and maintain productive working relationships in a multi-functional environment.
• Minimum 1 year experience in a managerial position gained from a Banking or Financial Institution with demonstrable ability in providing guidance in all areas of credit operations including processes, systems & models.
• Strong presentation skills including excellent oral communication skills, passion to make yourself understood and engaging in a pleasant way.
• People Management skills a must. 

How to Apply

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job tittle in the subject field to kalekyen@granarycapital.com.
Deadline of application is June 22nd 2015.

Only shortlisted candidates will be contacted.