International Outbound Sales Executives Job in Kenya

Job Title: International Outbound Sales Executives

Direct Manager:

Accounts SupervisorPurpose of the Role:

• As the first line customer liaison, the primary role is to:-
• Make contact with all relevant potential customers with full information.
• Make sales by offering the correct information and enrolling new customers.
• To handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Principal Duties and Responsibilities:

• Contact designated clients with a target to enroll them in the service.
• Increase sales by enrolling designated customers.
• Increase sales by scanning the market for any potential customer and enrolling them in the service.
• Maintain customer experience levels within the quality standards stipulated.
• Handle objections by building rapport with customers.
• Record customer information and queries on the Customer interface system. (CRM)
• Adhere to Data Protection policy with regards to confidentiality of customer details.
• Handle complaints in a polite and professional manner.
• Patiently listens and responds to customer queries.
• Understand and adhere to the escalation process.

Qualifications and Experience:

• Degree or Diploma from a recognised tertiary institution.
• Fluent English with an American/British accent is a Mandatory.
• Minimum 2 years experience in sales.
• Experience handling corporate clients will provide an added advantage.
• Experience in the service sales will provide an added advantage
• Knowledge of sales and marketing.
• Experience working abroad is desirable and shall provide definite advantage

Skills and Competencies / Levels:

• Fluent in the English Language, clear accent
• American/ British accent desirable
• Good IT literacy skills
• Excellent communication skills – verbal and written
• Sales oriented mindset with a high degree of persuasion skills and maturity.
• Service orientation and social perceptiveness.
• Ability to remain composed while handling stressful situations
• Organized and meticulous in carrying out duties
• Maintains a high level of integrity and observes confidentiality of client data.
• Team player with pleasant disposition
• Well presented and tactful
• Numerate and quick thinker
• Ability to multi-task 

How to Apply

Qualified and interested candidates to send in their applications to kenyaoperations@gmail.com clearly indicating the position on the subject line
Deadline for applications is 22nd June 2015.