Customer Service Qatar Airways (QA) Jobs in Uganda - Senior Sales Support Agent

Customer Service Qatar Airways (QA) Jobs in Uganda - Senior Sales Support Agent

Job Title: Senior Sales Support Agent

Organisation: Qatar Airways (QA)

Duty Station: Entebbe, Uganda
Job Ref: QR8068

About QA:
Qatar Airways has gradually grown to reaching over 120 destinations worldwide, offering unmatched
levels of service excellence that have helped excel the award-winning carrier to become best in the world. Qatar Airways was voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won the confidence of the travelling public.

With a larger number of passengers and more choice available in the skies today, Qatar Airways is looking to maintain and grow their position in the marketplace with exceptional high-quality service with ever-increasing efficiency. In this highly competitive environment, Qatar Airways has achieved much with our phenomenal route expansion averaging 30% growth year to year and flying one of the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’ global network currently spans key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America, with scheduled flights operating to and from our hub in Doha, capital of the State of Qatar.

Job Summary: The Qatar Airways Senior Sales Support Agent will be responsible for effectively supporting the sales force to achieve and maximise the revenue targets ensuring the commercial success of the airline in the areas of responsibility. The incumbent will also create maximum awareness of QRs products and services.

Key Duties and Responsibilities:
· Offering maximum technical support to the sales force to ensure increased awareness of QRs products and services
· Carrying out any other related duties, as assigned, for the purpose of ensuring efficient and effective functioning of the work unit
· Processing all inquiries and problems encountered by the corporate / agents and liaising with the relevant departments at Head Office, if required
· Handling all sales support functions related to Leisure and Corporate accounts (contracts, promotions, meetings etc.)
· Supporting all indoor sales-related matters in coordination with the sales and reservations departments and in communication with the Commercial Manager in order to increase our trade portfolio and our sales
· Actively participating in all exhibitions/promotions/agents workshops and events organised by QR ensuring the correct exposure and awareness of the company in order to achieve maximum ROI with clients

Qualifications, Skills and Experience:
· The applicants for the Qatar Airways Senior Sales Support Agent should hold a High School Certificate
· At least two or more years’ experience in a customer service role within the Airline / Travel or Hospitality industries.
· Previous experience as a Reservation Agent would be well regarded.
· The completion of a recognised IATA / Airline Basic Tariff Course would be an added advantage.
· Possess excellent written and oral English language communication skills

How to Apply:
Please visit the web link below to Apply for this exciting opportunity in Qatar Airways. Please attach an updated Resume / CV and NOC for Internal QR Candidates OR Blank Page for External Candidates


Click Here

Deadline: 1st July 2015