Client Liaison Manager Job

Client Liaison Manager Job

Job Title: Manager, Client Liaison

Department: Business Development

Work Location: Kenya

Purpose of the Job: Maintain ownership of a portfolio of Imperial Health Sciences clients – retention, growth and development within that portfolio.

Essential Duties

Regulatory Compliance

• Compliance with legal and contractual requirements on client and customer interaction
• Quality Assurance
• Implement and review customer care SOPs and maintain customer care records
• Internal monthly review
• Publish monthly report to EXCO per client containing key information

• Client commercial and operational interaction
• Monthly review meetings and ad-hoc meetings as required by the client.
• Maintain established client service levels and the generation of activity reports.
• Interdepartmental Interaction
• Orchestrate and lead interdepartmental interactions in support of the client.
• Administration
• Keep the administration related to the client up to date in an exemplary and professional manner.

Knowledge and Skills Required:

• Bachelor’s degree in, business management preferred
• Customer care training and experience
• Communication skills
• Decision–making, problem-solving, creativity
• Analytical skills, attention to detail
• Ability to interact at a high level with clients, senior management and authorities
• Ability to work in a team environment
• Experience in and knowledge of the pharmaceutical Industry.
• Self-starter who is able to develop relationship and engender transparency
• Ability to work under pressure
• Strong analytical capacity
• Experience in supply chain, demand Planning, forecasting and MRP.
• Be accountable to internal and external stakeholders
• Must be proficient in Microsoft Office including Excel, Word and Power point programs
• Valid Driver’s License and own car essential
• Valid passport essential

How to Apply

CVs to be sent to cvs@careerdirections.co.ke by 15/6/2015