Purpose
Provide Visa’s leading Acquirers, Payment Facilitators and Merchants with the direction and support, from opportunity assessment to execution that will drive increased revenue and Merchant Sales Volume (MSV) through the defined Merchant Sales and Solutions Strategy for Kenya and neighbouring East African and Indian Ocean Islands countries. Create deep partnerships with merchants and non-traditional players to drive the same goal. Success in this role will be measured by several factors including: growth in Visa revenue, Visa sales volume, growth in point of acceptance devices deployed in market, growth in geographic expansion of card acceptance and channel expansion.
Principle Responsibilities/Key Results Area
Develop and strengthen Acquirer Bank and Merchant Clients through delivery of enhanced product support
•In partnership with CEMEA Business Development, support and strengthen the Visa client relationships with to achieve business goals and objectives.
•In partnership with CEMEA Business Development, contribute in the evaluation and the prioritisation of Acquirer Bank and Merchant requirements and opportunities to drive both volume and revenue growth
•Contribute and support a comprehensive CRM process that includes detailed Acquiring and Merchant account plans and call reporting to strengthen Visa Client relationships
•Build relationships with key merchants, merchant associations (i.e. retailers’ association, fuel dealers association, etc.), payment service providers, non-traditional players relevant to the expansion of the Visa acceptance footprint
Expand acceptance into new merchant sectors
•In partnership with CEMEA Marketing and Business Development, secure the commitment of Acquirers to identify and target underpenetrated merchant sector
•Lead the implementation of Visa’s Merchant Sales and Solutions strategy to expand access; working closely with Acquirers and merchant aggregators to increase the numbers of merchant outlets accepting Visa cards in both new and existing sectors (e.g. grocery, petrol, utilities, government payments, education)
•Lead the development and execution of suitable commercial solutions to achieve acceptance footprint growth (as measured by number of acceptance outlets, sales volume and share of spend) in new and existing sectors
Expand acceptance into new channels
•In partnership with CEMEA Marketing and Business Development, identify channel specific opportunities, develop an approach and formulate targets for capturing underpenetrated payment channels with Acquirers and Payment Facilitators (e.g. mPOS, ecommerce, mobile)
•Support the roll-out of innovations within the merchant acceptance environment such as the deployment of payWave (contactless) infrastructure, online authentication standards such as Verified by Visa and new security solutions that support payment security compliance
Contribute to the development of the Merchant Sales and Solutions Marketing strategy and plans
•Contribute towards East Africa’s marketing plan targeted at merchants that takes into account the acceptance strategy, competitive landscape and Acquirer business objectives
•Ensure the Merchant Sales and Solutions marketing plan and strategy is effectively communicated to and understood by the relevant stakeholders in the sub-region
•In partnership with CEMEA Marketing team, provide input into design and implementation of marketing and promotional activities to enhance usage and activation
Establish and manage budget requirements for the Merchant Sales and Solutions – Acquirer/ Merchant function
•Deliver detailed budgetary plans which are built bottom-up and regularly reviewed, maintaining a flexibility and resilience to cater for local market dynamics
•Prioritise and secure the optimal allocation of budget for Bank Acquirer and Merchant related activities to support the achievement of business objectives (e.g. Marketing, infrastructure and strategy execution)
•Direct and coordinate the implementation of the sub-regional plans within the constraints of the budget
In conjunction with the Hub based staff, manage the provisioning of consultancy, education and sales support to relationship management
•Provide professional advice and consultancy to senior level management in key client’s banks covering both tactical and strategic products and marketing aspects for Acceptance Development
•Provide training and support to relationship management staff
•Provide qualified sales support for individual members
Represent Visa at Industry forums, local payments association and merchant associations.
•Represent Visa at the meetings in the associations when it relates to all matters pertaining to merchant acceptance and acquiring
Key Competencies
•Leadership Skills
•Superior negotiation skills leading to timely and acceptable resolutions
•Client relationship and management skills
•Solid interpersonal skills and working with cross functional teams
•Exceptional verbal and written communication skills – Development and preparation of executive level briefs
•Self-directed and motivated
•Able to work with little management oversight
•Strategic management and creative thinking
•Analytical in thought processes Qualifications
Required Experience (education, skills – professional/technical/business)
Education: Bachelors’ or MBA economics/business or related field with marketing foundation
Skills – Professional/Technical/Business
•Mobile / Retail banking/financial services sector or card acquiring business experience.
•Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes
•Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
•Strong commercial acumen with previous product line P&L responsibility is a plus
•Strong communication, interpersonal and collaboration skills are needed to influence direction and change attitudes and decisions of senior level international bankers
•Strong self-management skills including demonstrable drive and energy
•Sales experience and proven negotiation skills
•Multicultural sensitivity and interpersonal relationship management, ability to work effectively with diverse teams
Preferred Experience (education, skills – professional/technical/business)
Preferred Education: Graduate School/MBA
Preferred Years’ Experience: Mobile / Retail banking/financial services sector or consumer card business, Relationship Management/ Account Management/ Business Development
Preferred Skills – Professional/Technical/Business
1) Basic project management skills
2) Prior experience leading meetings and effectively delivering presentations to large industry audiences
3)Experience with strategic planning, creative thinking and solution development
4)Excellent time management skills and ability to achieve goals with minimal management oversight
5) Demonstrated organizational skills
How to Apply
Submit your CV and Application online : Click Here
Provide Visa’s leading Acquirers, Payment Facilitators and Merchants with the direction and support, from opportunity assessment to execution that will drive increased revenue and Merchant Sales Volume (MSV) through the defined Merchant Sales and Solutions Strategy for Kenya and neighbouring East African and Indian Ocean Islands countries. Create deep partnerships with merchants and non-traditional players to drive the same goal. Success in this role will be measured by several factors including: growth in Visa revenue, Visa sales volume, growth in point of acceptance devices deployed in market, growth in geographic expansion of card acceptance and channel expansion.
Principle Responsibilities/Key Results Area
Develop and strengthen Acquirer Bank and Merchant Clients through delivery of enhanced product support
•In partnership with CEMEA Business Development, support and strengthen the Visa client relationships with to achieve business goals and objectives.
•In partnership with CEMEA Business Development, contribute in the evaluation and the prioritisation of Acquirer Bank and Merchant requirements and opportunities to drive both volume and revenue growth
•Contribute and support a comprehensive CRM process that includes detailed Acquiring and Merchant account plans and call reporting to strengthen Visa Client relationships
•Build relationships with key merchants, merchant associations (i.e. retailers’ association, fuel dealers association, etc.), payment service providers, non-traditional players relevant to the expansion of the Visa acceptance footprint
Expand acceptance into new merchant sectors
•In partnership with CEMEA Marketing and Business Development, secure the commitment of Acquirers to identify and target underpenetrated merchant sector
•Lead the implementation of Visa’s Merchant Sales and Solutions strategy to expand access; working closely with Acquirers and merchant aggregators to increase the numbers of merchant outlets accepting Visa cards in both new and existing sectors (e.g. grocery, petrol, utilities, government payments, education)
•Lead the development and execution of suitable commercial solutions to achieve acceptance footprint growth (as measured by number of acceptance outlets, sales volume and share of spend) in new and existing sectors
Expand acceptance into new channels
•In partnership with CEMEA Marketing and Business Development, identify channel specific opportunities, develop an approach and formulate targets for capturing underpenetrated payment channels with Acquirers and Payment Facilitators (e.g. mPOS, ecommerce, mobile)
•Support the roll-out of innovations within the merchant acceptance environment such as the deployment of payWave (contactless) infrastructure, online authentication standards such as Verified by Visa and new security solutions that support payment security compliance
Contribute to the development of the Merchant Sales and Solutions Marketing strategy and plans
•Contribute towards East Africa’s marketing plan targeted at merchants that takes into account the acceptance strategy, competitive landscape and Acquirer business objectives
•Ensure the Merchant Sales and Solutions marketing plan and strategy is effectively communicated to and understood by the relevant stakeholders in the sub-region
•In partnership with CEMEA Marketing team, provide input into design and implementation of marketing and promotional activities to enhance usage and activation
Establish and manage budget requirements for the Merchant Sales and Solutions – Acquirer/ Merchant function
•Deliver detailed budgetary plans which are built bottom-up and regularly reviewed, maintaining a flexibility and resilience to cater for local market dynamics
•Prioritise and secure the optimal allocation of budget for Bank Acquirer and Merchant related activities to support the achievement of business objectives (e.g. Marketing, infrastructure and strategy execution)
•Direct and coordinate the implementation of the sub-regional plans within the constraints of the budget
In conjunction with the Hub based staff, manage the provisioning of consultancy, education and sales support to relationship management
•Provide professional advice and consultancy to senior level management in key client’s banks covering both tactical and strategic products and marketing aspects for Acceptance Development
•Provide training and support to relationship management staff
•Provide qualified sales support for individual members
Represent Visa at Industry forums, local payments association and merchant associations.
•Represent Visa at the meetings in the associations when it relates to all matters pertaining to merchant acceptance and acquiring
Key Competencies
•Leadership Skills
•Superior negotiation skills leading to timely and acceptable resolutions
•Client relationship and management skills
•Solid interpersonal skills and working with cross functional teams
•Exceptional verbal and written communication skills – Development and preparation of executive level briefs
•Self-directed and motivated
•Able to work with little management oversight
•Strategic management and creative thinking
•Analytical in thought processes Qualifications
Required Experience (education, skills – professional/technical/business)
Education: Bachelors’ or MBA economics/business or related field with marketing foundation
Skills – Professional/Technical/Business
•Mobile / Retail banking/financial services sector or card acquiring business experience.
•Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes
•Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
•Strong commercial acumen with previous product line P&L responsibility is a plus
•Strong communication, interpersonal and collaboration skills are needed to influence direction and change attitudes and decisions of senior level international bankers
•Strong self-management skills including demonstrable drive and energy
•Sales experience and proven negotiation skills
•Multicultural sensitivity and interpersonal relationship management, ability to work effectively with diverse teams
Preferred Experience (education, skills – professional/technical/business)
Preferred Education: Graduate School/MBA
Preferred Years’ Experience: Mobile / Retail banking/financial services sector or consumer card business, Relationship Management/ Account Management/ Business Development
Preferred Skills – Professional/Technical/Business
1) Basic project management skills
2) Prior experience leading meetings and effectively delivering presentations to large industry audiences
3)Experience with strategic planning, creative thinking and solution development
4)Excellent time management skills and ability to achieve goals with minimal management oversight
5) Demonstrated organizational skills
How to Apply
Submit your CV and Application online : Click Here
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