Kenya Airways Jobs. Claims Officer

Kenya Airways Jobs. Claims Officer

Claims Officer Jobs at Kenya Airways

Welcome aboard Kenya Airways!

Kenya Airways is truly the Pride of Africa. Our global network now reaches over 60 destinations, 49 of which are spread across the Africa continent. With a modern fleet of 47 aircrafts, including seven

Boeing 777 series, makes us one the youngest fleets in Africa.

Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.

At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
 

Claims Officer Job Brief Description
Develop and Implement claims procedures for settlement of claims to enhance customer service in accordance with the conditions of contracts and applicable legislation.Maintain and analyze claims incidents data for preventive measures to reduce customer complaints and costs

Detailed Description

• Evaluate, negotiate and recommend valid claims for approval to fulfil the company’s contractual obligations for customer retention.
• Direct interaction with customers globally to resolve claims complaints and enhance customer satisfaction.
• Evaluate suitable claim defences and instruct appointed lawyers to take-up claims in litigation.
• Monitor, support and propose the appropriate direction of litigation to minimize loss exposure to the company.
• Develop and maintain a claims data archiving system as per legislation to protect the company’s exposure to recurring claims.
• Analyse and evaluate claim costs and pursue recovery
• Analyse incident and loss trends and monitor implementation measures to minimize losses.
• Ensure outstation claims staff and handling agents are trained on claims handling procedures and requirements to impart skills
• Ensure adherence and consistency with company policy on claims in all outstations.
• Induct and offer guidance on claims to outstation claims handling teams and handling agents for efficient claims settlement to enhance customer satisfaction.
• Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.
• Prepare and analyse claims reserve reports for all outstanding claims for financial reporting to reflect the correct position of liabilities on the financial statements.
• Job Requirements for Claims Officer Jobs in Kenya

Bachelor Of Commerce degree

• Advanced Associate Diploma in Insurance (ACII)
• Knowledge of aviation law and application of international conventions on carriage by Air
• Appreciation of civil court procedures
• Computer skills and knowledge of STARS system
• Negotiation skills
• Customer insight
• Strong communication skills
• Time management
• Presentation /tutoring skills
• 6 years experience in cargo or insurance claims handling

Additional Details

• Integrity High integrity and honesty
• Totally self driven, highly motivated and ability to work with minimal supervision
• Excellent communication skills, both written and verbal
• Quick learner as this is a specialised field
• High problem solving
• Basic appreciation of contract law and basic court processes
• Team Player
• Good planner and organiser
• Customer focus

How to Apply

Click HERE to apply