Kenindia Assurance Company Claims Officer

Kenindia Assurance Company Claims Officer

Kenindia Assurance Company Limited

Job Title: Claims Officer

Department: Claims

Section: Miscellaneous / Non- Motor

Reports To: Head of Fire / Miscellaneous

Location / Branch: Head Office

Main Purpose of the Job (Job Summary): To conduct a proper analysis of claims, ensure proper claims registration, processing and reviewing in line with the departmental targets to achieve overall
business objectives.

Main Responsibilities

• Registering claims for proper records and ensuring the correct data is input and captured in the system
• Appointing of service providers so as to quantify liability
• Ensuring that claims service providers meet agreed service levels timelines
• Acknowledging claims and calling for outstanding documents from the stakeholders to ensure proper documents have been collected for ease of claim processing
• Notifying internal stakeholders of large claims
• Analyzing and studying adjuster/ assessors report to establish occurrence of event and that it conforms with policy terms and conditions
• Processing claims to ensure amicable settlement by prepare claim notes for approval
• Preparing reports
• Communicating in writing and meeting insured/clients of settlement offers and of recommendation in service provider reports in order to mitigate future losses.
• Ensuring salvage collection is done
• Ensuring claims are settled within approved company guidelines
• Reviewing of claims reserves to ensure true picture of Company claims status
• Ensuring that there is proper customer service to both internal & external clients by providing correct information & documents

Key Deliverables

• Accurate and timely delivery of reports
• Ensuring Customer/Stakeholder feedback
• Customer Satisfaction.

Key Interfaces

• Internal
• Accounts
• Branch
• G4S
• Legal
• Human Resources
• Internal Staff
• External
• Service Providers
• Brokers/Agents
• Insured
• Salvage buyers
• Direct clients

Academic Qualifications

• O – Level
• Professional Qualifications
• Part or full AIIK/ACII

Key Job Skills

• Negotiation skills
• Influencing skills
• Customer management
• Analytical skills
• Insurance Skills
• Claims management
• Policy interpretation skills
• General Skills
• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies / Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Relevant Experience

• At least 2 years of relevant experience

How to Apply

eMail application to recruitment@kenindia.com

Deadline: 9th June 2015