Food and Beverage Supervisor Job

Food and Beverage Supervisor Job

Our client, a resort in the outskirts of Nairobi seeks to recruit a Food and beverage supervisor to their

catering team.Location: Nairobi

Salary: Shs 35K Net
 

Key Objective: To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approachResponsibilities

Customer Focus:

• To implement the consistent delivery of superior customer service through the Customer Service Programme.
• To ensure that the department creates a professional impression to customers and team members.
• To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
• To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

Business Awareness:

• To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
• To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management.
• To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.

Specific Job Accountabilities

• To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
• To assist with stock-takes where required.
• To follow procedures for food and beverage controls at all times.
• To assist with maintaining and improving departmental operating standards.
• To ensure charges are raised for services provided in event services department on your shift in accordance with hotel and company procedures.

People Management:

• To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
• To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
• To continuously coach and counsel colleagues.
• To measure the success of food and beverage services training in meeting departmental objectives.

Qualifications

• Diploma in food and beverage production/related degree will be added advantage
• At least 2-3 years’ experience in the same capacity
• Should be presentable with excellent interpersonal and communication skills
• Must possess a drive to provide exceptional customer service
• Be reliable and self-motivated 

How to Apply

If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Food and Beverage Supervisor on the subject line by 25th May, 2015. Do not attach any certificates.

Only shortlisted candidates shall be contacted.