Customer Service Representative at Techno Brain BPO/ITES Uganda

Customer Service Representative at Techno Brain BPO/ITES Uganda

Job Title: Customer Service Representative

Organisation: Techno Brain BPO/ITES

Duty Station: Kampala, Uganda

About US:

Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT Enabled Services division

of Africa’s leading software Solutions Company.

Key Duties and Responsibilities:

• Cordially answer calls and respond to emails
• Handle customer inquiries telephonically
• In charge of researching required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update and maintain existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs/update CRM Tool
• Perform any other duties as maybe assigned by the supervisor

Qualifications, Skills and Experience:

• The ideal applicants for the Customer Service Representative jobs must have completed a High school diploma or equivalent
• Past experience in call Centre work environment is mandatory.
• Fluency on both spoken and written English with
• Possess excellent communication and interpersonal skills (Knowledge in more language is an added advantage)
• Computer literacy i.e. excellent Microsoft office skills
• Smart in appearance
• Ability to work under pressure
• Time conscience
• Good organizational skills

How to Apply:

All candidates are encouraged to apply online via E-mail to: hruganda@technobrainbpo.com

Deadline: 26th May 2015