Customer Service Managers (Operations)

Customer Service Managers (Operations)

Vacancy: Customer Service Managers – Operations
3 Positions

Must have either telco background or manufacturing (tough fast paced environment with high risk and stress management)

Must have minimum 3-4 years experience in role and must be above age of 30+
Must have management or MBA or project management education

Must have worked and managed large teams and worked with clients and internal stakeholders and run and managed operations teams and service functions

Must have standard operating procedure setup and process experience and execution proven skills

Must have had experience in handling complex service environments with multichannel contact touch points

Call center experience extremely advantageous and required

Must have good IT knowledge and excellent people skills having worked with staff at various age groups

Must be flexible and dynamic and a change leader and have managed change projects in operations

Project management experience (general)

International experience advantageous

Must be willing to travel from time to time

Must be extremely attentive to detail

Have experience to do analysis of performance and stats of staff, business and P&L

Must be able to performance manage employees, motivate and lead teams of team leaders and supervisors and integrated operations teams

How to Apply

eMail CV to: sophy@lincolneducationservices.com