Clinic Front Office Administrator Job

Clinic Front Office Administrator Job

We are looking for a suitable individual to fill the position of Front Office Administrator on full time basis at a Medium sized clinic in Nairobi.The person will receive all customer requests at front office as well as assist in record maintenance and scheduling.
He/she must accomplish tasks with particular emphasis on good customer service and seek to add value to the clinic’s management.

Duties and Responsibilities

• Welcomes visitors in person or on telephone, answering or referring all inquiries
• Ensuring office operational excellence through flawless management of diary, office services and office information
• Manage the reception area
• Collecting cash or credit payments from clients for services offered
• Manage and avail customer records for reference prior to or after appointments
• Ensure proper documentation of all incoming and outgoing correspondence (emails, letter, etc)
• Responsible for scheduling of customers where necessary
• Perform any other administrative duties as shall be assigned from time to time.

Required qualification, experience and key competencesFor appointment to this position, a candidate should have:

• At least a Diploma in any relevant field
• Should have good customer service skills
• Be able to display high integrity and ethical code of conduct
• Computer literate well versed with Microsoft Office Programs
• Have good organizational and communication skills – both oral and written
• At least two years’ experience in a similar/related role

How to Apply

Interested candidates should send an application letter, accompanied with Curriculum Vitae (CV) to talent-search@cranford.co.ke to reach the undersigned by 29 May 2015.
You must indicate your current and expected remuneration.