Client / Customer Relations Manager Job

Client / Customer Relations Manager Job

Job Description: Client / Customer Relations Manager
Duties and Tasks

• Responsible for maintaining and developing client-business relationships
• Must have a strong understanding of their company’s products or services and knowledge of their competition.
• Must design plans to achieve these goals and create strategies to combat potential revenue losses
• Must be ready to develop creative solutions for existing clients, as well as pursue new clientele opportunities
• Provide help and advice to customers using organization’s products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers’ problems, which may be complex or long-standing problems;
• keeping accurate records of discussions or correspondence with customers;
• analyzing statistics or other data to determine the level of customer service your organization is providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analyzing the customer service that your organization provides;
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for our organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Skills Required

• Communication and negotiation Skills
• Decision Making
• Organization
• Strong Attention to Detail
• Time Management
• Report writing
• Planning and analytical skills
• High level Integrity
• Good Presentation Skills

Requirements and Experience

• At least 5 years experience in busy environment in a supervisory role
• Applicant must be a holder of a Bachelors Degree in Business or related field.

How to Apply
eMail your application to recruitment@careerdirections.co.keHighlight the job title on the subject line.