APM Terminals B.V Jobs in Kenya : Customer Service Agent
Explore your opportunities
with a network of professionals
in a Global 250 Top Company
• A global port industry leader
• International presence in 58 countries
• 20,600 employees
• 135 inland services operations
• 2014 revenue of $4.45 billion
• Serving over 60 liner shipping customers
• 7 new port projects in development
We Offer
• In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
• Exposure to a service provider set up & marketing of services
• Exposure to sales & marketing practices in a service industry.
• Relevant next career steps might be:
• Marketing or Market Research position to broaden exposure
• Sales Coordinator position in regional office
Key Responsibilities
• Assists in the prompt & efficient resolution of customer complaints and concerns
• Provides updated & appropriate information on issues to customers verbally & in writing
• Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns.
• Making necessary analysis available to management on a regular basis.
• Internal sales
• Create and maintain a database of information on customer / consignee complaints.
• Create and maintain a database on information required for and provided to a customer.
• Responsible for accuracy and timeliness of provision of information provided to clients.
• Assist in identifying service opportunities for client marketing.
• Constantly follow up on service trends, customer preferences, assists in the design of customer satisfaction surveys.
Maintain and update customer database
Who we are looking for
• Requires a college degree in business, marketing or related discipline.
• Requires at least five years of customer service experience in transportation or related industry.
• Must have fundamental knowledge of transportation industry, sales methods and practices, trends, and customers.
• Requires superior verbal and written communications skills.
•Requires good analytical skills, including the ability to extract, compile and analyze data.
• Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
• Must be able to handle company information with confidentiality and discretion.
• Requires excellent interpersonal skills & an ability to interact with customers tactfully.
• Good knowledge of LCL Customers.
How to Apply
Submit your CV and Application online : Click Here
Explore your opportunities
with a network of professionals
in a Global 250 Top Company
• A global port industry leader
• International presence in 58 countries
• 20,600 employees
• 135 inland services operations
• 2014 revenue of $4.45 billion
• Serving over 60 liner shipping customers
• 7 new port projects in development
We Offer
• In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
• Exposure to a service provider set up & marketing of services
• Exposure to sales & marketing practices in a service industry.
• Relevant next career steps might be:
• Marketing or Market Research position to broaden exposure
• Sales Coordinator position in regional office
Key Responsibilities
• Assists in the prompt & efficient resolution of customer complaints and concerns
• Provides updated & appropriate information on issues to customers verbally & in writing
• Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns.
• Making necessary analysis available to management on a regular basis.
• Internal sales
• Create and maintain a database of information on customer / consignee complaints.
• Create and maintain a database on information required for and provided to a customer.
• Responsible for accuracy and timeliness of provision of information provided to clients.
• Assist in identifying service opportunities for client marketing.
• Constantly follow up on service trends, customer preferences, assists in the design of customer satisfaction surveys.
Maintain and update customer database
Who we are looking for
• Requires a college degree in business, marketing or related discipline.
• Requires at least five years of customer service experience in transportation or related industry.
• Must have fundamental knowledge of transportation industry, sales methods and practices, trends, and customers.
• Requires superior verbal and written communications skills.
•Requires good analytical skills, including the ability to extract, compile and analyze data.
• Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
• Must be able to handle company information with confidentiality and discretion.
• Requires excellent interpersonal skills & an ability to interact with customers tactfully.
• Good knowledge of LCL Customers.
How to Apply
Submit your CV and Application online : Click Here
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