After Sale Services Agents Jobs

After Sale Services Agents Jobs

Job Title: After Sale Services Agents

Number of Positions: 5

Department: Operations

Reports To: After Sales Service Manager

Duties and Responsibilities

• Ready to work on night shift or early morning shift even weekends
• Antenna installation, cable networks installation, coaxial cabling connections and installations.
• Routine maintenance and repair of electronic gadgets
• Collect customer inquiries, explain product function and resolve problems
• Work with the customers to ensure they are properly serviced
• Provide onsite service to customers as designated
• Project a professional company image through effective services to customer.
• And any other work given by the supervisor/management

Skills and Competencies:

• Clearly demonstrate location awareness of area of posting and its environs
• Excellent communication skills (verbal and written)
• Strong interpersonal skills
• Prior experience in customer service
• Must be a resident or ready to stay in Nairobi, Kisumu, Meru, Kiserian, Mombasa or Malindi and the environs
• Flexibility with regard to work schedule
• Intermediate computer proficiency and IT skills

Education/Experience:

• A degree or diploma from a recognized institution or certificate with experience.
• Basic understanding of electronic engineering is a must
• A minimum of 1 years’ experience
• Sales or customer service experience will be added advantage.

How to Apply

Note: Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to info@royalagencies.co.ke