Guinness Job Vacancy in Kenya : Credit Controller

Guinness Job Vacancy in Kenya : Credit Controller

****Application deadline: 5 th May, 2015****
This role reports to the OTC Team LeadContext/Scope:
Global Diageo Business Services (GDBS) is a global multi-functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to

Cash, Source to Pay, and Record to Report.

Diageo also has selected BPO partners that support service provision in Global offshore centers. DBS is a multicultural, multi-language and matrixed environment.
A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region.
 

The Credit Control Stream of the GDBS Cash Cycle Process entails all credit control and collection activities for GDBS served markets. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service and commercial market teams.

Purpose of role:

• Maximization of cash flow by minimizing bad & old debt
• Provide world class back office support for the customer teams and in market finance teams to ensure customer spend payments are processed on time; customers receive their money back hence paying Diageo on time in return.

Top Accountabilities:

• Proactive cash collection
• Handle daily order release
• Handle customer queries and drive issue resolution (e.g. price, delivery issues)
• Manage relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.g. customer service team, supply team, warehouse)
• Manage credit risk (monitor payment behavior of customers and propose credit limit changes)
• Continuously look for process improvements to drive customer satisfaction and raise service efficiency
• Maintain customer documentation/process documentation
• Reporting (daily, weekly and monthly reports)
• Manage issue resolution for respective sales organization(s)
• Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)
• Ensure all SAP documents are billed and delivered to customers
• Input to internal/external audits
• Adhere to controls/compliance environment

Qualification & Experience:

• University or College degree and/or 1-2 years relevant experience
• Speaks Fluently Amharic and or any market specific languages
• Has some financial knowledge or willingness to learn financial transactions
• Has strong interpersonal and communication skills
• Is enthusiastic to solve problems
• Is a good team player but able to work individually
• Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)
• Is self-confident, accurate and pays attention to detail 

How to Apply

Submit your CV and Application online : Click Here