Technology Company CISCO Team Leader

Technology Company CISCO Team Leader
March 16, 2015 Job Description
Our Client: A pan-African business technology solutions firm headquartered in Kenya – recognized as a leading systems integrator within the East & Southern Africa region, focused on providing technology and services that enable high-performance workplaces and organisations.Industry: ICT
Job Title: CISCO Team Leader
Job Summary : An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).
Job Location: Nairobi
Type of Hire: Kenyan National
Job Description:
Manage a team of engineers to ensure projects are implemented as per scope of work
Point of contact between clients on all CISCO projects
Assist in Pre-sales activities
Designing and building networks, providing technical support and identifying and resolving recurring issues.
Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.
Stay with a case/project until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.
Replicate customer issues in a ‘lab’ environment
Identify and drive recurring issues to resolution together with clients escalation resources
Execute other responsibilities and key result areas as assigned.
Desired Skills & Experience:
8 years’ experience in technical or networking support environment particularly on CISCO
In depth PC knowledge and good understanding of the Microsoft Office© applications
A wide knowledge about various systems requirements.
Work history must demonstrate similar scope of work
Fluent in English (reading/understanding, spoken, written)
Exceptional organizational and analytical skills
Good communication and presentation skills – both verbal and written
Active listening – ability to understand requirements
A high attention to detail
Proactive problem solver
Client focused
Ability to work independently & a positive team player
Deadline driven (Time management)
Self-motivated
Conducts self professionally, exhibits high levels of tolerance and patience
Flexible; able to work for long hours.
How to Apply
Send your CV (in Word format) titled with your Name via email with the Subject Line as “CISCO Team Leader” to jobs@genesisconsult.net not later than 23rd March 2015.
No phone calls please.