KeNIC Customer Services Representative 2015

KeNIC Customer Services Representative 2015
March 23, 2015 Job Description
Kenya Network Information Centre (KeNIC) is a registry charged with the sole responsibility of administering managing and operating the dotKE domains in Kenya.

We are seeking to recruit the following vacant position:
Customer Services Representative
Ref: KNC/CSP/002Reporting to: Marketing and Communications Manager
Responsibilities: Serves customers by:- determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database and telemarketing.
Duties:
Answer calls, respond to emails and make follow up calls
Initiating required actions for response to customer service requests for order changes, including the maintenance of order / customer information files and communicating changes to the appropriate personnel/departments.
Ensuring and providing quality service to both internal and external customers.
Informs clients by explaining procedures; answering questions; providing information.
Accessing the company’s internal systems to obtain and extract order information and providing customer service management with the data for inclusion in various scheduled and special reports
Participating and providing expertise as a member of the customer service’s departmental team.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintains call center database by entering information.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Any other other duties assigned.
Skills and Qualifications:
A diploma in Marketing/ Public Relation and Communication
1 year work experience in telemarketing, call centre or customer care
Personable, presentable and articulate.
Computer proficient with Microsoft Office,
Communication skills, Phone skills, interpersonal skills, problem solving skills
How to Apply
Interested applicants are requested to submit their Cvs including contact details and a cover letter on or before 26th March 2015 to: hr@kenic.or.ke.
Kindly quote the reference number and state your expected pay