Jumia Customer Service Careers in 2015

Jumia Customer Service Careers in 2015
March 19, 2015 Job Description
Customer Service Job Openings at Jumia, Kenya
Customer Service Agent
Jumia is the largest online retail store in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones. Founded in 2012 in Nigeria, Jumia’s mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa’s leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.
We are currently looking for a talented individual to join our team and embark on an exciting journey under our production department. If you want to join the journey, please send your résume to: joinus-kenya@jumia.com
Jumia Job Description: Customer Service Agent
Assist Selling processes for our customers and generate additional Sales
Coordinate information to customers browsing our websites during store discovery, order and checkout.
Including after sales support.
Perform phone conversation with customers to answer their questions, provide information and advise them.
Handle special requests and complaints of customers
Collect and store useful data within our backend system
Ensure follow up through emails, phone or any required means.
Qualifications for Jumia Customer Service Job
A basic degree/ diploma
Excellent communication skills
Excellent command of English & Kiswahili
Good computer and keyboard skills
Prior Experience in Customer care is an added advantage
Additional Information
A unique education in scaling new internet concepts
Become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures How to Apply
If you want to join some of the fastest growing companies in the world, please send your resume to the following addresses, by specifying the position on the e-mail subject, to the following contacts :
joinus-kenya@jumia.com
only shortlisted candidates will be contacted