I&M Bank Relationship Manager (Custodial Services)

I&M Bank Relationship Manager (Custodial Services)
March 27, 2015 Job Description
I&M Bank, a leading Kenyan commercial banking group with a regional presence in 4 countries, is looking for the following key personnel to spearhead their ambitious business line expansion plans.Relationship Manager, Custodial Services
Ref: RMCS/3/2015
I&M Bank is seeking to recruit the following position and is seeking a highly competent individual with experience in growing and developing custodial related services as per RBA regulations.
Job Summary: The ideal candidate will be responsible for the growth and development of custodial related services as well as effectively supervising the department’s custodial operations within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Corporate & Strategic Planning and will be responsible for:
Developing and driving the Custodial Services Strategy.
Spearheading the development and implementation of new Custody Services products.
Sourcing for new business and customers under the Custodial related services to ensure the achievement of the approved budget.
Delivering consistent seamless customer service through maintenance of high service standards, relationship management and partnerships for the Custody business (customers, fund managers, brokers, regulators, administrators and stakeholders).
Supporting bank branches in all Custodial related issues; increase the wallet size per customer; ensure all delivery channels are managed effectively resulting in excellent customer service; maintain the customer service levels and TAT for the departmental product processing.
Attending to customer referrals.
Initiating marketing activities targeted towards Custodial client schemes.
Liaising with administrators & fund managers for documentation and custody fees.
Ensuring recovery of the Department incomes when they fall due.
Training and mentoring branches and relationship managers on Custodial products.
Desired Skills and Experience
Bachelor’s degree in any discipline from a recognized institution.
At least 5 years’ experience in custodial services, relationship management and sales.
Excellent communication and interpersonal skills;
Good marketing skills;
Good knowledge of market regulations, operations and practices;
Good knowledge of capital markets and the pensions industry; and
A good understanding of investment banking products How to Apply
If you believe you meet the above requirements, send your application together with comprehensive curriculum vitae indicating your qualifications, present position, contact, current salary and names of three referees.
Your application should reach the below address on or before 10th April 2015.
Please quote reference number followed by the position applied for in the application.AGM- Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
NairobiOr email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to automatic disqualification