Leading Pharmaceutical Manufacturer Jobs in Kenya – Massive

Leading Pharmaceutical Manufacturer Jobs in Kenya – Massive
February 20, 2015 Job Description

Employment Opportunities in a Pharmaceutical Organization: A leading Pharmaceutical Manufacturer in Kenya seeks to fill some critical roles with suitably qualified candidates.
Their customer base includes public hospitals, private clinics, community care, health service executives, nursing homes and general practitioners.

Assistant Sales Manager

The successful candidate will join a team responsible for growing the sales of an existing major brand, not only in Kenya but also in the neighbouring countries.
He/she will be expected to
continuously add value to the Company’s image;
gain and share market information of company products and their actual performance in the market;
establish and maintain effective communication channels within the technical support team at the manufacturer level;
maintain and increase sales volume for company products;
identify new business opportunities;
generate leads, close new business and convert accounts from competitor products;
present proposals, negotiate pricing and effectively differentiate our product offerings.
The right candidate will also be expected to build consultative relationships with hospitals, distribution agencies and other partners.

We invite applications from Kenyan citizens who hold a University degree, preferably in the health sciences and Diploma in Sales/Marketing.
They should have at least five (5) years’ experience in sales and marketing of medical devices and pharmaceutical products, especially to hospitals. The Company will offer the necessary product knowledge and training.

The ideal candidate should possess the following personal qualities:
Excellent sales and negotiation skills.
Good business sense.
Analytical and strategizing abilities.
Excellent customer service skills.
Excellent communication and presentation skills.
Good planning and organisational skills.
Ability to work on own initiative, with minimal supervision.
Excellent interpersonal skills.
Medical Representative

The successful candidate will join a team responsible for growing the sales of a major brand not only in Kenya but also in neighbouring countries.
He/she will be required to promote the sales and use of medical devices/pharmaceutical products; sell pharmaceutical products and ideas to healthcare professionals.
In this role, you will be responsible for selling our medical consumable supplies to an existing set of accounts, as well as seeking out and closing new business.
You will also be tasked with managing existing customer relationships, and developing the accounts of these customers through a combination of up-selling and cross selling.
We invite applications from Kenyan citizens who hold a University degree in Pharmacy, Biochemistry or Nursing with a minimum of two (2) years’ experience.
Applicants with a Diploma in Pharmacy or Clinical Sciences with a minimum of three (3) years’ experience will also be considered.
Familiarity with theatre and critical care environment will also be an added advantage.
The Organization will offer the necessary product knowledge and training.

The ideal candidate should possess the following skills and personal qualities:
Being creatively persistent in pursuing sales leads.
Being passionate about products and solutions.
Ability to prospect for new business relationships.
Ability to plan well before making sales calls.
Developing new relationships in established accounts to maximize organic growth
Adept at asking great questions to uncover buying needs.
Ability to continuously sell value.
Highly skilled at getting customers to commit.
Strong verbal and interpersonal communication skills.
Customer Care Coordinator

Receive and process customer orders and coordinates service delivery, receive inbound and make outbound calls to resolve routine customer concerns in a timely and professional manner.
Coordinate and resolve customer follow-up requests as a liaison between the production department and customers to provide and maintain the highest level of customer service.
Prioritize open, overdue and/or critical customer concerns and escalate to management as needed.
Review and respond to customer feedback collected through external sources.
Compile statistical data identify trends, and report to management team.
Make contact with cancel request customers to retain business.
Probe to identify root cause and use approved customer save offers (e.g., discounts, service calls) to retain customer.
Enter and maintain customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely
We invite applications from Kenyan citizens who are holders of a Diploma in Business Management / Customer Care with at least two (2) years’ experience in Customer Care Services.

The ideal candidates’ personal specification includes:
Ability to build customer relationships and provide customer service.
Knowledge and ability to cope with and resolve escalated customer service issues.
Conflict resolution skills.
Knowledge of company products and services.
Attention to detail and accuracy.
Written and verbal communication skills.
Good appreciation of numbers to calculate figures and amounts such as discounts etc.
Ability to prioritize, organize, and perform multiple tasks.
Willing to commit to our core values.
How to Apply

Please send your application letter and detailed CV, with contact details, stating how your experience matches the position you wish to apply for so as to be received by 6th March, 2015.

Apply to:
DNA 1776,
P.O Box 49010-00100
Nairobi, Kenya