IBM Job VAcancy : Mobility & Workplace Service Integration Leader

IBM Job VAcancy : Mobility & Workplace Service Integration Leader
February 21, 2015 Job Description


Responsible for managing and coordinating Mobility and Workplace Services delivery teams for the account and client(s). The position reports into the MWS leader, but is responsible to the account management team.
Leads and directs the IBM resources and vendor resources with direction from the Department of Public Enterprises DPE/PE as defined in account strategy (CDP Client Delivery Plan).
Responsible for acting as the primary contact between the DPE and the delivery support organization for Mobility and Workplace Services.
Support the DPE and PE as the service delivery advocate.
Responsible for coordinating the scope of Mobility and Workplace Services teams for both the client and the account team.
Proactively monitor the delivery of contract defined services scope for Mobility and Workplace Services, drive delivery quality and productivity programs to meet client and IBM business objectives.
Work with the DPE, PE (Project Office), and client (as appropriate) to understand client requirements.
Manage cost of delivery by looking at better ways to provide service in a cost efficient manner.
Manage vendor performance with operational interfaces to 3rd party vendors and GTS SDD
Monitor and manage Service Level performance and report potential exposures in a timely manner.
Ensure controls and compliance for the account(s) supported.

Responsible for managing and coordinating Mobility and Workplace Services delivery teams for the account and client(s). The position reports into the MWS leader, but is responsible to the account management team.
Leads and directs the IBM resources and vendor resources with direction from the DPE/PE as defined in account strategy (CDP Client Delivery Plan).
Responsible for acting as the primary contact between the DPE and the delivery support organization for Mobility and Workplace Services.
Support the DPE and PE as the service delivery advocate.
Responsible for coordinating the scope of Mobility and Workplace Services teams for both the client and the account team.
Proactively monitor the delivery of contract defined services scope for Mobility and Workplace Services, drive delivery quality and productivity programs to meet client and IBM business objectives.
Work with the DPE, PE (Project Office), and client (as appropriate) to understand client requirements.
Manage cost of delivery by looking at better ways to provide service in a cost efficient manner.
Manage vendor performance with operational interfaces to 3rd party vendors and GTS SDD
Monitor and manage Service Level performance and report potential exposures in a timely manner.
Ensure controls and compliance for the account(s) supported.

Required
Bachelor’s Degree
At least 8 years experience in Business control experience, time management and ability to multi task
English: Fluent

Preferred
Social Sciences
At least 10 years experience in Business control experience, time management and ability to multi task

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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