Heritage Insurance Deputy Manager (Branch Claims) Job in Kenya

Heritage Insurance Deputy Manager (Branch Claims) Job in Kenya
February 6, 2015 Job Description

The Heritage Insurance Company (K) Ltd is a member of Liberty and a leading insurance Company with a legacy of providing superior services to a wide spectrum of clients since 1976.

We have also received AA- rating, the highest international rating awarded to a Kenyan insurer.

We are looking for a dynamic and experienced individual to fill in the following position which has arisen due to Company growth.
Job Title: Deputy Manager – Branch Claims

Reporting To: Senior Manager – Claims

Purpose of the Job: The Deputy Manager – Branch Claims will be responsible for effective and efficient administration of claims from all branches in Kenya.



Key Responsibilities / Accountabilities

Receive and analyze all claims from Branches to ensure that they are registered with adequate reserves and promptly inform the Branches on requirements for processing
Ensure Service Providers are appointed promptly and assignments handled in accordance with their respective Service Level Agreements
Analyze requests for payments and make appropriate recommendations
Deal with general correspondences
Review Branch files to ensure continuing accuracy of reserves
Prompt attention to all complaints
Train Staff from time to time
Maintain good relations with Brokers/ Agents and Direct Clients at Branch level
Continuous review of the performance of Service Providers in Branches
Ensure claims service delivery in branches conforms to the standards laid down by the Company
Key Skills, Knowledge, Experience and Personal Competencies

Education
A Bachelor of Commerce or a Business related degree from a recognized University
A relevant Masters degree will be an added advantage
A relevant professional qualification e.g. ACII, the Local Diploma in Insurance
Experience
Six (6) years in a busy and relevant environment
Two (2) years in a managerial position
Other Attributes
Must have sound interpersonal and communication skills
Must be a good listener with excellent customer relation skills
Must be a team player
Must be self motivated
Ability to plan, organize and prioritize (ability to work within strict deadlines)

How to Apply


If you believe you are the right candidate, please email your application and C.V to hr@heritage.co.ke on or before Wednesday, 18th February 2015.

Kindly note that only shortlisted applicants will be contacted.