Faulu Microfinance Bank Operational Excellence Supervisor Job in Kenya

Faulu Microfinance Bank Operational Excellence Supervisor Job in Kenya
February 27, 2015 Job Description
Grow your Career with Us: Faulu Microfinance Bank, a subsidiary of the Old Mutual Group is one of Kenya’s fastest growing banks with a network of over 80 outlets and over 900 employees.
The bank is regulated by the Central Bank of Kenya and offers a variety of financial solutions catering to both Retail and MSME segments.
Over the years, the bank has developed a wide portfolio of transactional, savings, credit and micro insurance solutions to meet changing customer needs.
Our vision is to give Kenyans hope and a future, by listening and empowering them with relevant financial solutions.
In line with business demands driven by our rapid growth, we are looking for qualified, highly competent, talented and a results driven individual to fill the following key business growth and revenue generation position.
Supervisor – Operational Excellence
Job Ref: HR: 42/01/2015
Job Summary: Reporting to the Manager-Branch Operations the job holder will ensure strict adherence to all operational policies, procedures and guidelines including those issued by the regulator.
He/she will provide support in implementation of specific projects, timely reporting, escalation and resolution where applicable of real or potential significant operational risk exposures.

Key Responsibilities
The Supervisor–Operational Excellence key responsibilities will include:
Resolution of Audit and Quality Assurance issues – track resolution of audit and quality assurance findings within the allocated branches and provide feedback as appropriate to Manager-Branch Operations.
Ensure compliance at all times to existing regulator and internal policy and procedure guidelines.
Ensure availability of updated operating instructions/procedure manuals within the branches and embed the relevant control standards in the branches/units.
Enforce cost management measures in the branches through the Manager Operational Excellence guidance.
Support and/or champion implementation of special projects in assigned branches to deliver superior performance and banking business growth plans.
First escalation contact for assigned branches emergencies e.g. offline, blackout, IT issues, branch security, etc.
Promptly handle daily routine and all queries originating from the portfolio branches in liaison with relevant support departments.
Monitor a portfolio of branches’ cash holding on a daily basis and take appropriate action.
Ensure compliance by branches with Faulu Microfinance Bank standards and regulatory requirements pertaining to Money Laundering and Know-Your-Customer (KYC) policies.
Embed process for Suspicious Activity/Transaction Reporting or escalation in the portfolio branches/units.
Ensure that process weaknesses that present potential opportunities for operational losses or frauds are sealed in portfolio branches.
Conduct any other duty as may be assigned by the Line Manager/Supervisor from time to time.
Requirements:
University Graduate or ACIB or AKIB with 5 years Banking/Financial Services experience and at least two in Supervisory position.
Good knowledge of Banking Operational Controls and procedures.
Prior experience in lending/credit a must.
Strong knowledge in Operational and Compliance Risk Policies especially Anti-Money Laundering Policies and local regulatory requirements.
Qualification and experience in IT and auditing will be an added advantage.
Ability to work independently, meet deadlines and obtain results.
Strong leadership, decision-making and management as well as team building abilities – including well developed strategic perspective and forward planning ability.
Good interpersonal and communication skills.
Proficiency in the computer applications and T24 core banking systems will be an advantage.
Good performance track record.
Personal Attributes:
Ability to work independently, meet deadlines and obtain results.
Strong leadership, decision-making and management as well as team building abilities – including well developed strategic perspective and forward planning ability.
Good interpersonal and communication skills.
How to Apply
If you meet the specified criteria, send your application letter and updated CV (including 3 referees) to the email address below addressed to the undersigned:
Head of Human Resources
Faulu Microfinance Bank Limited
P.O. Box 60240 – 00200
Nairobi Email: excitingcareers@faulukenya.com
All applications must reach us by 12th March, 2015.
Only shortlisted candidates will be contacted.
Note: Hard Copy applications will not be accepted
Old Mutual Plc. is a leading multinational long-term savings, protection and investment Group with over168 years of experience. It has operations in Africa, Europe, the Americas and Asia. Old Mutual plc. is listed on the London and Johannesburg Stock Exchange. Old Mutual Group Kenya comprises Old Mutual Life Assurance, Old Mutual Investment Services, Old Mutual Investments Group, Old Mutual Securities, Faulu Microfinance Bank and UAP Insurance Company.