Ericsson Job Vacancy in Kenya : Operation Head Line Manager

Ericsson Job Vacancy in Kenya : Operation Head Line Manager
February 7, 2015 Job Description


Ericsson Operation Head Line Manager in Nairobi Kenya
Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery.

A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.


Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.

All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line

Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointees “grandparent” line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.
Responsibilities & Tasks
Ensure service delivery execution
Contribute and support services sales
Apply Service Delivery Process and Models
Apply Service delivery strategy
Create a productive work environment for individuals
Create a productive work environment for own organization
Drive Performance Management (Process)
Drive Competence Management
Conduct Resource Management
Manage unit finance
Position Qualifications

Core Competences:
Customer Insight
Market Insight
Innovation Skills
Interpersonal Skills
Financial Acumen & Skills
Sales Process knowledge
Service Delivery Process, Models & Strategy
Working with People
Formulating Strategies & Concepts
Relating & Networking
Adhering to Principles & Values
Leading & Supervising
Adapting & Responding to Change

Minimum Qualifications & Experience Requirements:
MSC, MBA or equivalent through experience
At least 10 years of experience in a similar role
How to Apply


Submit your CV and Application online : Click Here