December 16, 2014
Job Description
Our client is in the logistic industry currently recruiting a Customer Service Executive.
Responsibilities:
- To provide quality customer service and facilitate import of client cargo
- Receive client documentation and ensure it is correct and complete
- Follow up with clients for missing or required documentation
- Follow up on the status of consignments and keep the client updated
- Record client complaints and initiate corrective actions to ensure their needs are met
- Obtain the required authority from Credit control department to pay disbursements
- Follow up with the clients to ensure settlement of amounts as per the invoice
- Notify the legal department of damages and potential claims
- Inform clients when there are additional charges incurred during clearance ,ensure the client accepts the same and the correspondence maintained on file for our records.
- Ensure all collections are made from cash clients before delivery is made
- Higher Diploma in Social Sciences
- Knowledge in Clearing and Forwarding
- Minimum of two years’ experience in a similar role in the Airfreight Imports department
If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.keN.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for interview will be contacted.
For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.
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