November 21, 2014
Job Description
The Heritage Insurance Company (K) Ltd is a member of Liberty and a leading insurance Company
with a legacy of providing superior services to a wide spectrum of clients since 1976.
We have also received AA-rating, the highest international rating awarded to a Kenyan insurer.
We are looking for a dynamic and experienced individual to fill the following position:
Job Title: Independent Agency ManagerReporting To: Executive Director
Purpose of the Job: The Independent Agency Manager will be responsible for recruiting, nurturing and motivating Independent Agents so as to ensure the production targets set out for the Unit are achieved.
Key Responsibilities / Accountabilities
- Identification and recruitment of Independent Agents.
- Identifying training needs and ensuring that training is organised to ensure they posses proper skills to enable them succeed in sales.
- Set realistic production targets for each Agent, and closely monitor those targets to ensure that they are achieved. The Manager is also responsible for the achievement of the overall production target for the Independent Agents.
- Organise for regular meetings with the recruited gents to identify challenges that hinder their success and ensure remedial measures are taken in good time.
- Ensure that Agents pursue business in a manner that reflects the values of Heritage.
- Arrange for activities that enhance ownership and teamwork in the team ensuring that the team members are highly motivated to achieve their targets.
- Ensure that business introduced by Agents is properly documented, and ensure commission payment is timely.
- Provide link between the Agents and Heritage staff.
- Production of weekly and monthly agency activity reports.
- Collection and provision of market feedback to the company.
- Recommend disciplinary measures or dismissal of Agents who consistently fail to meet production targets or who display unacceptable behaviour.
- Contribute as a member of the management team to the development of operational policies for the achievement of the corporate plans as stipulated in the Company three year business strategy.
- The fostering and maintenance of good corporate image through liaison with all competitors, intermediaries and the general public.
- Attendance of all scheduled meetings to facilitate smooth operational procedures.
- Ensure that performance Management process is embraced and continuously being carried out within the department for effective and efficient service to our customers with a view to achieve overall company business goals in line with the company’s business plan.
- Ensure that all staff in the section adhere to the set company work ethics and discipline for efficient workflow and profitability.
- Any other tasks as may be allocated from time to time by my supervisors.
Education
- B.Com or a Business related degree from a recognized University
- A Masters degree will be an added advantage
- A relevant professional qualification including ACII, ,CIM, a local diploma in insurance etc
- Eight (8) years in a busy and relevant environment
- 3-4 years in a senior management position
- Must have sound analytical, negotiation, interpersonal and communication skills
- Must be a good listener with excellent customer relation skills
- Must be a good problem solver with strong decision making skills
- Ability to plan, organize and prioritize (ability to work within strict deadlines)
- Ability to motivate his staff in order to achieve set targets.
- Persons currently in direct contact with Brokers, agents and clients will have a distinct advantage
If you believe you are the right candidate, please email your application and C.V to hr@heritage.co.ke on or before Friday, 28th November 2014
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