Pentair Limited Job Vacancy in Kenya : Service Technician

Job Description

Our client Pentair Ltd delivers industry-leading products, services and solutions for its customers’ diverse needs in water and other fluids, thermal management and equipment protection. 

To better support growing customer needs in Africa in food and
beverage, energy, industrial and residential industries, Pentair is seeking to recruit a Service Technician to fill in this position in Nairobi branch.

 The Service Technician will execute the service activities (diagnosis, cleaning, calibrating, repairs, etc.) for Pentair F&B components (Haffmans QC/Inline + Sudmo Components) according to the demands and agreements made by the Sales & Service team.

He/She will ensure that a high quality and timely Pentair service is provided to customers in order to increase the customer’s satisfaction and loyalty towards Pentair. 

He/ She will reach a high differentiation level for Pentair, by providing an outstanding level of expertise in our service delivery and competent technical communicationPrincipal Accountabilities:
 

Answering technical questions from customers and sales people

• The Components Service Technician (CST) provide adequate answers (verbally or/and in writing) to technical questions from either external customers or Pentair sales people in the most efficient way.

Diagnosing components/equipment to be serviced and making recommendations for maintenance.

• The Components Service Technician is responsible to diagnose an instrument sent to Pentair Kenya Ltd. for repair, in order to identify the nature of the fault, the root cause analysis and provide recommendation on steps to be taken in order to solve the problem and prevent it to happen again.

Providing input for repair estimates

• The Component Service Technician is fully responsible for providing all the information needed in order to accurately process quotations for repairs.

Performing in-house repairs

• The Component Service Technician takes charge of in-house repairs to ensure that all the components are in good working condition.

Executing preventive maintenance at customers sites

• The Component Service Technician takes the lead in ensuring that preventive maintenance is well executed through proper calibration and cleaning.

Filling service report forms.

• The Component Service Technician is obligated to fill service report form to guarantee transparency and accountability.

Managing the installed base and keeping records of the repair.

• The Component Service Technician bears the responsibility of managing the installed base and keeping records of the repair done for easy reference.

Qualifications, Experience and Knowledge:

• Diploma certificate in engineering from a recognized polytechnic school.
• Minimum 5 years of experience in a technical service (related) position.
• Good level of English in speaking and writing. French/Portugees would be an advantage.
• Good knowledge of Microsoft Office.
• Strong in analytical thinking and communication skills.
• Hardworking and high level of work ethics.

How to Apply

Interested candidates are requested to send their application letter and CVs to recruit@virtualhr.co.ke by 24th October 2014 stating their current and expected remuneration, day time telephone contacts and addresses of three referees. 

Only shortlisted candidates will be contacted.