Food and Beverage Supervisor Job in Nairobi, Kenya (27K Net)

Food and Beverage Supervisor Job in Nairobi, Kenya (27K Net)

October 17, 2014

Job Description

Our client, a resort in the outskirts of Nairobi seeks to recruit a Food and Beverage Supervisor to their
catering team.Key Objective: To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach

Salary: KShs 27K Net

Responsibilities

Customer Focus:

To implement the consistent delivery of superior customer service through the Customer Service Programme.
To ensure that the department creates a professional impression to customers and team members.
To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

Business Awareness:

To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management.
To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.

Specific Job Accountabilities

• To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
• To assist with stock-takes where required.
• To follow procedures for food and beverage controls at all times.
• To assist with maintaining and improving departmental operating standards.
• To ensure charges are raised for services provided in event services department on your shift in accordance with hotel and company procedures.

People Management:

• To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
• To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
• To continuously coach and counsel colleagues.
• To measure the success of food and beverage services training in meeting departmental objectives.

Qualifications

• Diploma in food and beverage production / related degree will be added advantage
• At least 2-3 years experience in the same capacity
• Should be presentable with excellent interpersonal and communication skills
• Must possess a drive to provide exceptional customer service
• Be reliable and self motivated

How to Apply

If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Food and Beverage Supervisor 27K’ on the subject line by 31st October, 2014.

Do not attach any certificates.

Only shortlisted candidates shall be contacted.